A study on service quality in relations towards customer satisfaction among express bus customer in Kuantan /

QR Code

A study on service quality in relations towards customer satisfaction among express bus customer in Kuantan /

This study is an overview of the service quality and customer satisfaction among express bus customer in Kuantan, Pahang. The aim is also to get feedback on the user's perception of quality express bus service provided and the level of satisfaction with the service. Besides that this survey is...

Full description

Bibliographic Details
Main Author:	Nor Fillianie, Aziz
Format:	Undergraduates Project Papers
Language:	English
Published:	2013
Subjects:	HD Industries. Land use. Labor
Online Access:	http://umpir.ump.edu.my/id/eprint/9112/ http://umpir.ump.edu.my/id/eprint/9112/1/CD8440%20%40%2072.pdf

Similar Items

The study of services quality by Rapid Kuantan bus
by: Noordiana, Baharom
Published: (2014)

An Empirical View on Ethical Values and Moralism of Public Bus Service in Kuantan
by: Diyana, Kamarudin, et al.
Published: (2019)

Customer satisfaction in hotel service industry at Kuching area
by: Rani, Kalemuthu.
Published: (2004)

Analysis of fatigue among public bus driver in Kuantan
by: Nik Nurul Fathihah, Nik Azman
Published: (2018)

A study on evaluation of the performance of urban bus in Kuantan Pahang
by: Nor Zubaidah, Mohamad
Published: (2014)

Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia / Nor Hashima binti Hashim.
by: Nor Hashima, Hashim
Published: (2011)

Factors influencing quality performance of customer service : a case study
by: Lim, Chez Yeen.
Published: (2003)

Linking service climate with customer satisfaction in Perak hotel industry: a study from service provider perspective
by: H’ng, Chun Siang, et al.
Published: (2018)

Customers satisfaction towards the fast food restaurants' service quality: a case study in McDonald's, Kuching, Sarawak
by: Lim,, Sze Sze
Published: (2006)

Factors affecting service recovery performance and customer service employees
by: Shishi Kumar Piaralal,, et al.
Published: (2016)

The level of service quality for the public transport : a study of Rapid Kuantan in Kuantan routes
by: Muhammad Firdaus, Ismail
Published: (2013)

Exploring the provision of bus service for historical sites in south of Xi'an city
by: Zhang, Fang
Published: (2013)

Service Quality And Customer Satisfaction: Rapid Kuantan In Kuantan Route, Malaysia
by: Liu, Yao, et al.
Published: (2014)

Customer satisfaction : a case study on Lucent Technologies (Malaysia) Sdn. Bhd. / Kuah Kim Peng
by: Kuah, Kim Peng
Published: (1998)

An empirical study of emotional labor on customer loyalty intentions with mediating role of perceived service quality in banking sector
by: Muhammad Kashif, ., et al.
Published: (2022)

The Effects of Brand Equity towards Customer Loyalty of a Well-known Sportswear Brand in Malaysia
by: Tan, Yew Huei, et al.
Published: (2010)

A TQM approach on the measurement of customer satisfaction for users of cellular telephones / Subramaniam a/l K.S. Gopala Iyer
by: K. S. Gopala Iyer, Subramaniam
Published: (1998)

Customer satisfaction in Malaysian Healthcare sector / Josemoney J James
by: James, Josemoney J
Published: (2012)

Factors affecting customer loyalty in Malaysia Airlines Berhad
by: Wong, Zhi Sheng, et al.
Published: (2020)

Enhancing customer satisfaction through open innovation communities: A comparison of knowledge management approaches
by: Lee, Chien Sing *, et al.
Published: (2022)

Service Quality ad Property Owner Satisfaction in Building Management for Private Residence Property
by: Woon, Siew Lim
Published: (2016)

An Assessment Of Occupants’ Satisfaction On The Property Management Service Quality: A Study On Mixeduse Building
by: Tum, Choo Yoong
Published: (2022)

The effect of individual and organizational related factors that support career development towards employees’ career satisfaction
by: Siti Mariam, Sulaiman, et al.
Published: (2011)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
by: MOHD ISA, SALMI
Published: (2005)

Determinants of customer’s loyalty: An empirical study of Malaysian retail banking industry
by: Tan, William Wey Lian
Published: (2023)

The Effect of Total Quality Management (TQM) And Work-Life Balance towards Job Satisfaction
by: Kua, Ching Yi
Published: (2016)

Determinants of Customers' Perceived Value in the Fast Food Industry for Global Brands in Malaysia
by: Jalal, Hanaysha, et al.
Published: (2019)

Work status congruence, work-related attitudes, and satisfaction with worklife balance of services employees in Malaysia / Muhamad Khalil Bin Omar
by: Omar, Muhamad Khalil
Published: (2014)

Relationships Among Internal Corporate Social Responsibilit Y ,Job Satisfaction And Turnover Intention In The Service Industry
by: Tan, Ying
Published: (2022)

Effect of Time Overruns on Apartment Building among Kuantan Malaysian Construction Industries
by: Nur A'shirah, Mohd Azman, et al.
Published: (2018)

The Influence of Government Regulation on Waste Reduction Among Kuantan Malaysian Construction Industry
by: Nurushshahirah, Sabodin, et al.
Published: (2018)

The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry
by: Chow, Hong Wai, et al.
Published: (2012)

A study on bus operation performance and demand sustainability (case study : Kota Kinabalu, Sabah)
by: Ahmad Fauzi, Raffee
Published: (2014)

Property management service s’ effects on resident’s satisfaction with condominiumin Sungai Long
by: Chai, Ten Yee
Published: (2023)

The Relationship between Effective Communication and Construction Risk Management among Kuantan Malaysian Construction Industries
by: Nur Fazlina, Abdul Rahman, et al.
Published: (2018)

The effect of service quality towards customer satisfaction of Islamic bank in Kuantan Pahang / Faresya Zunaida Mohd Zubair
by: Mohd Zubair, Faresya Zunaida
Published: (2015)

Building loyalty through satisfaction: Costa coffee self service vending machine
by: Lim, Zhi Qian
Published: (2023)

Customer's satisfaction towards service quality of private hospitals in Kuching
by: Cha, Chon Heng
Published: (2011)

The effect of service quality on customers' satisfaction of inter-district public bus companies in the Central Region of Sarawak, Malaysia
by: Laisak, Adler Hilary, et al.
Published: (2021)

Promoting public transport by improving its service quality
by: Noorazila, Asman
Published: (2014)