Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction

Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction

Requirements elicitation is a critical and error-prone stage in software development where user requirements should be defined accurately to ensure the success of the software system. In a highly competitive market, businesses are focusing more on satisfying customer needs which largely affect custo...

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Bibliographic Details
Main Author: Balsam, A. Mustafa
Format: Book Chapter
Language:English
Published: IOS Press 2014
Subjects:
QA76 Computer software
Online Access:http://umpir.ump.edu.my/id/eprint/8513/
http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf

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