Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction
Requirements elicitation is a critical and error-prone stage in software development where user requirements should be defined accurately to ensure the success of the software system. In a highly competitive market, businesses are focusing more on satisfying customer needs which largely affect custo...
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| Format: | Book Chapter |
| Language: | English |
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IOS Press
2014
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| Online Access: | http://umpir.ump.edu.my/id/eprint/8513/ http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf |
| _version_ | 1848818258758598656 |
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| author | Balsam, A. Mustafa |
| author_facet | Balsam, A. Mustafa |
| author_sort | Balsam, A. Mustafa |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | Requirements elicitation is a critical and error-prone stage in software development where user requirements should be defined accurately to ensure the success of the software system. In a highly competitive market, businesses are focusing more on satisfying customer needs which largely affect customers decision to buy the software product, providing the potential for the success of the software in the market. This study aims to investigate whether eliciting and thus fulfilling most of the individual software requirements imply a high level of customer satisfaction and what type of requirements that define the perceived product quality and as a result customer satisfaction. |
| first_indexed | 2025-11-15T01:34:49Z |
| format | Book Chapter |
| id | ump-8513 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T01:34:49Z |
| publishDate | 2014 |
| publisher | IOS Press |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-85132022-11-03T01:20:20Z http://umpir.ump.edu.my/id/eprint/8513/ Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction Balsam, A. Mustafa QA76 Computer software Requirements elicitation is a critical and error-prone stage in software development where user requirements should be defined accurately to ensure the success of the software system. In a highly competitive market, businesses are focusing more on satisfying customer needs which largely affect customers decision to buy the software product, providing the potential for the success of the software in the market. This study aims to investigate whether eliciting and thus fulfilling most of the individual software requirements imply a high level of customer satisfaction and what type of requirements that define the perceived product quality and as a result customer satisfaction. IOS Press 2014 Book Chapter PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf Balsam, A. Mustafa (2014) Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction. In: New Trends in Software Methodologies, Tools and Techniques. Frontiers in Artificial Intelligence and Applications, 265 . IOS Press, Singapore, pp. 271-279. ISBN 978-1-61499-433-6 (print); 978-1-61499-434-3 (online) http://dx.doi.org/10.3233/978-1-61499-434-3-271 DOI: 10.3233/978-1-61499-434-3-271 |
| spellingShingle | QA76 Computer software Balsam, A. Mustafa Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction |
| title | Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction |
| title_full | Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction |
| title_fullStr | Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction |
| title_full_unstemmed | Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction |
| title_short | Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction |
| title_sort | classifying software requirements using kano's model to optimize customer satisfaction |
| topic | QA76 Computer software |
| url | http://umpir.ump.edu.my/id/eprint/8513/ http://umpir.ump.edu.my/id/eprint/8513/ http://umpir.ump.edu.my/id/eprint/8513/ http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf |