APA (7th ed.) Citation

Balsam, A. M. (2014). Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction. IOS Press.

Chicago Style (17th ed.) Citation

Balsam, A. Mustafa. Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction. IOS Press, 2014.

MLA (9th ed.) Citation

Balsam, A. Mustafa. Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction. IOS Press, 2014.

Warning: These citations may not always be 100% accurate.