Service Quality And Customer Satisfaction: Rapid Kuantan In Kuantan Route, Malaysia

Service Quality And Customer Satisfaction: Rapid Kuantan In Kuantan Route, Malaysia

Public transportation is supposed to bring more convenience to customers in urban and rural areas. However, continuous complaints about Rapid Kuantan were exposed in internet, which causes the bad public image of the two-year-old public transport. This study aims to evaluate customer satisfaction to...

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Bibliographic Details
Main Authors: Liu, Yao, Fadilah, Siali, Mohd Ridzuan, Darun, Muhammad Firdaus, Ismail
Format: Conference or Workshop Item
Language:English
Published: 2014
Subjects:
HD28 Management. Industrial Management
Online Access:http://umpir.ump.edu.my/id/eprint/6974/
http://umpir.ump.edu.my/id/eprint/6974/1/Service_Quality_And_Customer_Satisfaction-_Rapid_Kuantan_In_Kuantan_Route%2C_Malaysia.pdf

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