Improving Customer Satisfaction: Implementing Decentralised Inpatient Discharges At Ward Level

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Improving Customer Satisfaction: Implementing Decentralised Inpatient Discharges At Ward Level

Before January 2009, inpatient discharges were done through central discharges system at the ground floor of finance department. Effective January 2010 a new decentralise inpatient discharges system at wad level was implemented . Before the implementation of the new system, data were collected from...

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Bibliographic Details
Main Authors:	A. R., Abdul Aziz, M. B., Nishazini, Noor Azlinna, Azizan
Format:	Article
Language:	English
Published:	IOSR 2013
Subjects:	HD28 Management. Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/6829/ http://umpir.ump.edu.my/id/eprint/6829/1/Improving_Customer_Satisfaction-_Implementing_Decentralised_Inpatient_Discharges_At_Ward_Level.pdf

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