The Effects of Perceived Service Quality on Patient Satisfaction at a Public Hospital in State of Pahang, Malaysia

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The Effects of Perceived Service Quality on Patient Satisfaction at a Public Hospital in State of Pahang, Malaysia

This study focuses on the effects of perceived service quality on patient satisfaction in a public hospital. Data was collected from 109 respondents that experienced the hospital service. Using a PLS-SEM tool, the hypothesized effects among the constructs were tested empirically. No statistically si...

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Bibliographic Details
Main Authors:	Noor Azlinna, Azizan, Bahari, Mohamed
Format:	Article
Language:	English English
Published:	Leena and Luna International, Oyama, Japan 2013
Subjects:	T Technology (General)
Online Access:	http://umpir.ump.edu.my/id/eprint/6329/ http://umpir.ump.edu.my/id/eprint/6329/1/The_Effects_of_Perceived_Service_Quality_on_Patient_Satisfaction_at_a_Public_Hospital_in_State_of_Pahang%2C_Malaysia.pdf http://umpir.ump.edu.my/id/eprint/6329/4/ftech-2013-azlinna-effect%20of%20perceived%20services.pdf

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