Implementation of value stream mapping techniques in improving the performance of service industry

Implementation of value stream mapping techniques in improving the performance of service industry

Efficiently managing operations is essential in the current competitive service business to stay relevant in the market and meet consumer expectations. This study explores the application of value stream mapping (VSM) as a strategic tool to improve service performance by identifying and eliminating...

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Bibliographic Details
Main Authors: Suarno, Agha Khilfi, Norazlianie, Sazali, Afdhal, Junaidi
Format: Conference or Workshop Item
Language:English
Published: Springer Nature 2025
Subjects:
TS Manufactures
Online Access:http://umpir.ump.edu.my/id/eprint/44765/
http://umpir.ump.edu.my/id/eprint/44765/1/Implementation%20of%20value%20stream%20mapping%20techniques%20in%20improving%20the%20performance%20of%20service%20industry.pdf

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