Homebuyer complaints during defect liability period: Critical analysis of individual presumptions, defect discovery and post-rectifications factors
Purpose: This study aims to investigate factors leading to homebuyer complaints during defect liability periods (DLP). The specific study objectives are to: identify critical factors leading to homebuyer complaints during DLP; compare the factors among regions, house price and developer recognition;...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing Limited
2024
|
| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/43796/ http://umpir.ump.edu.my/id/eprint/43796/1/Homebuyer%20complaints%20during%20defect%20liability%20period.pdf |
| _version_ | 1848826962053693440 |
|---|---|
| author | Mohd Saufi, . Liyana, Mohamed Yusof Rahimi, A. Rahman |
| author_facet | Mohd Saufi, . Liyana, Mohamed Yusof Rahimi, A. Rahman |
| author_sort | Mohd Saufi, . |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | Purpose: This study aims to investigate factors leading to homebuyer complaints during defect liability periods (DLP). The specific study objectives are to: identify critical factors leading to homebuyer complaints during DLP; compare the factors among regions, house price and developer recognition; group the factors into subcategories; and evaluate the criticality of the categories. Design/methodology/approach: A systematic literature review and semi-structured interviews with 20 homebuyers were carried out, generating 37 factors. A survey was developed with the factors categorized into three categories: individual presumptions, defects discovery and post-rectifications. The survey data were collected from 104 homebuyers who had acquired new houses within the last five years. The collected data were subjected to statistical analyses, including normalized mean analysis, Kruskal–Wallis H test, factor analysis and fuzzy synthetic evaluation. Findings: The results indicate that individual presumptions, defects discovery and post-rectifications have 8, 14 and 6 critical factors. Then, there are high similarities in the criticality of the factors among regions, house price and developer recognition. The defect discovery factors can be grouped into function- and precision-related factors. Finally, the defect discovery category has the highest overall criticality, followed by post-rectification and individual presumption categories. Originality/value: To the best of the authors’ knowledge, this study is the first to quantitatively investigate factors leading to homebuyers’ complaints during DLP. The study findings offer a new perspective for policymakers in the development of housing regulations. |
| first_indexed | 2025-11-15T03:53:09Z |
| format | Article |
| id | ump-43796 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T03:53:09Z |
| publishDate | 2024 |
| publisher | Emerald Publishing Limited |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-437962025-02-12T03:05:31Z http://umpir.ump.edu.my/id/eprint/43796/ Homebuyer complaints during defect liability period: Critical analysis of individual presumptions, defect discovery and post-rectifications factors Mohd Saufi, . Liyana, Mohamed Yusof Rahimi, A. Rahman TA Engineering (General). Civil engineering (General) TH Building construction Purpose: This study aims to investigate factors leading to homebuyer complaints during defect liability periods (DLP). The specific study objectives are to: identify critical factors leading to homebuyer complaints during DLP; compare the factors among regions, house price and developer recognition; group the factors into subcategories; and evaluate the criticality of the categories. Design/methodology/approach: A systematic literature review and semi-structured interviews with 20 homebuyers were carried out, generating 37 factors. A survey was developed with the factors categorized into three categories: individual presumptions, defects discovery and post-rectifications. The survey data were collected from 104 homebuyers who had acquired new houses within the last five years. The collected data were subjected to statistical analyses, including normalized mean analysis, Kruskal–Wallis H test, factor analysis and fuzzy synthetic evaluation. Findings: The results indicate that individual presumptions, defects discovery and post-rectifications have 8, 14 and 6 critical factors. Then, there are high similarities in the criticality of the factors among regions, house price and developer recognition. The defect discovery factors can be grouped into function- and precision-related factors. Finally, the defect discovery category has the highest overall criticality, followed by post-rectification and individual presumption categories. Originality/value: To the best of the authors’ knowledge, this study is the first to quantitatively investigate factors leading to homebuyers’ complaints during DLP. The study findings offer a new perspective for policymakers in the development of housing regulations. Emerald Publishing Limited 2024-10-17 Article PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/43796/1/Homebuyer%20complaints%20during%20defect%20liability%20period.pdf Mohd Saufi, . and Liyana, Mohamed Yusof and Rahimi, A. Rahman (2024) Homebuyer complaints during defect liability period: Critical analysis of individual presumptions, defect discovery and post-rectifications factors. Journal of Engineering, Design and Technology. pp. 1-34. ISSN 1726-0531. (In Press / Online First) (In Press / Online First) https://doi.org/10.1108/JEDT-01-2024-0017 https://doi.org/10.1108/JEDT-01-2024-0017 |
| spellingShingle | TA Engineering (General). Civil engineering (General) TH Building construction Mohd Saufi, . Liyana, Mohamed Yusof Rahimi, A. Rahman Homebuyer complaints during defect liability period: Critical analysis of individual presumptions, defect discovery and post-rectifications factors |
| title | Homebuyer complaints during defect liability period: Critical analysis of individual presumptions, defect discovery and post-rectifications factors |
| title_full | Homebuyer complaints during defect liability period: Critical analysis of individual presumptions, defect discovery and post-rectifications factors |
| title_fullStr | Homebuyer complaints during defect liability period: Critical analysis of individual presumptions, defect discovery and post-rectifications factors |
| title_full_unstemmed | Homebuyer complaints during defect liability period: Critical analysis of individual presumptions, defect discovery and post-rectifications factors |
| title_short | Homebuyer complaints during defect liability period: Critical analysis of individual presumptions, defect discovery and post-rectifications factors |
| title_sort | homebuyer complaints during defect liability period: critical analysis of individual presumptions, defect discovery and post-rectifications factors |
| topic | TA Engineering (General). Civil engineering (General) TH Building construction |
| url | http://umpir.ump.edu.my/id/eprint/43796/ http://umpir.ump.edu.my/id/eprint/43796/ http://umpir.ump.edu.my/id/eprint/43796/ http://umpir.ump.edu.my/id/eprint/43796/1/Homebuyer%20complaints%20during%20defect%20liability%20period.pdf |