English oral communication apprehension: A quantitative inquiry on Malaysian administrative staff in an educational institution
Even when employed, proficiency in English oral communication skills remains an asset. Mastering the skill is an advantage or could plausibly cause communication apprehension at the workplace. Comprehensive studies have covered English oral communication apprehension, yet the focus on workplace cont...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universiti Malaysia Pahang
2024
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| Online Access: | http://umpir.ump.edu.my/id/eprint/41817/ http://umpir.ump.edu.my/id/eprint/41817/1/English%20Oral%20Communication%20Apprehension_%20A%20Quantitative%20Inquiry.pdf |
| _version_ | 1848826440455290880 |
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| author | Mohd Zulfadli, Mat Husin Nor Yazi, Khamis |
| author_facet | Mohd Zulfadli, Mat Husin Nor Yazi, Khamis |
| author_sort | Mohd Zulfadli, Mat Husin |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | Even when employed, proficiency in English oral communication skills remains an asset. Mastering the skill is an advantage or could plausibly cause communication apprehension at the workplace. Comprehensive studies have covered English oral communication apprehension, yet the focus on workplace contexts still needs to be improved. Hence, this study investigates the oral communication apprehension levels of the administrative staff at a Malaysian public university. Utilising the Personal Report of Communication Apprehension 24 items (PRCA-24) instrument and a purposive sampling technique, the quantitative methodology of the study sampled one hundred fifteen administrative staff of the institution. The staff generally demonstrated moderate communication apprehension, with the highest in delivering public speeches using English. In addition, the t-tests and ANOVA scores showed no significant difference between the apprehension levels and investigated workplace variables, namely gender, education level, year of service and job grade among the staff. Nevertheless, the results provided sufficient evidence of English oral communication apprehension among the staff, which could intensify and jeopardise their job and productivity in the long run. The study implicates the need to strategies communication professional development training for the administrative staff to improve workplace English communication. |
| first_indexed | 2025-11-15T03:44:51Z |
| format | Article |
| id | ump-41817 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T03:44:51Z |
| publishDate | 2024 |
| publisher | Universiti Malaysia Pahang |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-418172024-07-09T03:01:54Z http://umpir.ump.edu.my/id/eprint/41817/ English oral communication apprehension: A quantitative inquiry on Malaysian administrative staff in an educational institution Mohd Zulfadli, Mat Husin Nor Yazi, Khamis LB Theory and practice of education Even when employed, proficiency in English oral communication skills remains an asset. Mastering the skill is an advantage or could plausibly cause communication apprehension at the workplace. Comprehensive studies have covered English oral communication apprehension, yet the focus on workplace contexts still needs to be improved. Hence, this study investigates the oral communication apprehension levels of the administrative staff at a Malaysian public university. Utilising the Personal Report of Communication Apprehension 24 items (PRCA-24) instrument and a purposive sampling technique, the quantitative methodology of the study sampled one hundred fifteen administrative staff of the institution. The staff generally demonstrated moderate communication apprehension, with the highest in delivering public speeches using English. In addition, the t-tests and ANOVA scores showed no significant difference between the apprehension levels and investigated workplace variables, namely gender, education level, year of service and job grade among the staff. Nevertheless, the results provided sufficient evidence of English oral communication apprehension among the staff, which could intensify and jeopardise their job and productivity in the long run. The study implicates the need to strategies communication professional development training for the administrative staff to improve workplace English communication. Universiti Malaysia Pahang 2024-04 Article PeerReviewed pdf en cc_by_nc_4 http://umpir.ump.edu.my/id/eprint/41817/1/English%20Oral%20Communication%20Apprehension_%20A%20Quantitative%20Inquiry.pdf Mohd Zulfadli, Mat Husin and Nor Yazi, Khamis (2024) English oral communication apprehension: A quantitative inquiry on Malaysian administrative staff in an educational institution. International Journal of Language Education and Applied Linguistics (IJLEAL), 14 (1). pp. 27-39. ISSN 2289-7208 (print); 2289-9294 (online). (Published) https://doi.org/10.15282/ijleal.v14i1.9800 https://doi.org/10.15282/ijleal.v14i1.9800 |
| spellingShingle | LB Theory and practice of education Mohd Zulfadli, Mat Husin Nor Yazi, Khamis English oral communication apprehension: A quantitative inquiry on Malaysian administrative staff in an educational institution |
| title | English oral communication apprehension: A quantitative inquiry on Malaysian administrative staff in an educational institution |
| title_full | English oral communication apprehension: A quantitative inquiry on Malaysian administrative staff in an educational institution |
| title_fullStr | English oral communication apprehension: A quantitative inquiry on Malaysian administrative staff in an educational institution |
| title_full_unstemmed | English oral communication apprehension: A quantitative inquiry on Malaysian administrative staff in an educational institution |
| title_short | English oral communication apprehension: A quantitative inquiry on Malaysian administrative staff in an educational institution |
| title_sort | english oral communication apprehension: a quantitative inquiry on malaysian administrative staff in an educational institution |
| topic | LB Theory and practice of education |
| url | http://umpir.ump.edu.my/id/eprint/41817/ http://umpir.ump.edu.my/id/eprint/41817/ http://umpir.ump.edu.my/id/eprint/41817/ http://umpir.ump.edu.my/id/eprint/41817/1/English%20Oral%20Communication%20Apprehension_%20A%20Quantitative%20Inquiry.pdf |