Profiling the dynamics of trust & distrust in social media: A survey study
In the era of digital communication, misinformation on social media threatens the foundational trust in these platforms. While myriad measures have been implemented to counteract misinformation, the complex relationship between these interventions and the multifaceted dynamics of trust and distrust...
| Main Authors: | , , , , , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Association for Computing Machinery
2024
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/41725/ http://umpir.ump.edu.my/id/eprint/41725/1/Profiling%20the%20dynamics%20of%20trust%20%26%20distrust%20in%20social%20media_A%20survey%20study.pdf |
| _version_ | 1848826414257668096 |
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| author | Zhang, Yixuan Wang, Yimeng Yongsatianchot, Nutchanon Gaggiano, Joseph D. Nurul Mubinah, Suhaimi Okrah, Anne Kim, Miso Griffin, Jacqueline A. Parker, Andrea Grimes |
| author_facet | Zhang, Yixuan Wang, Yimeng Yongsatianchot, Nutchanon Gaggiano, Joseph D. Nurul Mubinah, Suhaimi Okrah, Anne Kim, Miso Griffin, Jacqueline A. Parker, Andrea Grimes |
| author_sort | Zhang, Yixuan |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | In the era of digital communication, misinformation on social media threatens the foundational trust in these platforms. While myriad measures have been implemented to counteract misinformation, the complex relationship between these interventions and the multifaceted dynamics of trust and distrust on social media remains underexplored. To bridge this gap, we surveyed 1,769 participants in the U.S. to gauge their trust and distrust in social media and examine their experiences with anti-misinformation features. Our research demonstrates how trust and distrust in social media are not simply two ends of a spectrum; but can also co-exist, enriching the theoretical understanding of these constructs. Furthermore, participants exhibited varying patterns of trust and distrust across demographic characteristics and platforms. Our results also show that current misinformation interventions helped heighten awareness of misinformation and bolstered trust in social media, but did not alleviate underlying distrust. We discuss theoretical and practical implications for future research. |
| first_indexed | 2025-11-15T03:44:26Z |
| format | Conference or Workshop Item |
| id | ump-41725 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T03:44:26Z |
| publishDate | 2024 |
| publisher | Association for Computing Machinery |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-417252025-02-12T07:50:18Z http://umpir.ump.edu.my/id/eprint/41725/ Profiling the dynamics of trust & distrust in social media: A survey study Zhang, Yixuan Wang, Yimeng Yongsatianchot, Nutchanon Gaggiano, Joseph D. Nurul Mubinah, Suhaimi Okrah, Anne Kim, Miso Griffin, Jacqueline A. Parker, Andrea Grimes HD28 Management. Industrial Management T Technology (General) In the era of digital communication, misinformation on social media threatens the foundational trust in these platforms. While myriad measures have been implemented to counteract misinformation, the complex relationship between these interventions and the multifaceted dynamics of trust and distrust on social media remains underexplored. To bridge this gap, we surveyed 1,769 participants in the U.S. to gauge their trust and distrust in social media and examine their experiences with anti-misinformation features. Our research demonstrates how trust and distrust in social media are not simply two ends of a spectrum; but can also co-exist, enriching the theoretical understanding of these constructs. Furthermore, participants exhibited varying patterns of trust and distrust across demographic characteristics and platforms. Our results also show that current misinformation interventions helped heighten awareness of misinformation and bolstered trust in social media, but did not alleviate underlying distrust. We discuss theoretical and practical implications for future research. Association for Computing Machinery 2024-05-11 Conference or Workshop Item PeerReviewed pdf en cc_by_4 http://umpir.ump.edu.my/id/eprint/41725/1/Profiling%20the%20dynamics%20of%20trust%20%26%20distrust%20in%20social%20media_A%20survey%20study.pdf Zhang, Yixuan and Wang, Yimeng and Yongsatianchot, Nutchanon and Gaggiano, Joseph D. and Nurul Mubinah, Suhaimi and Okrah, Anne and Kim, Miso and Griffin, Jacqueline A. and Parker, Andrea Grimes (2024) Profiling the dynamics of trust & distrust in social media: A survey study. In: Conference on Human Factors in Computing Systems - Proceedings. Conference on Human Factors in Computing Systems - Proceedings; 2024 CHI Conference on Human Factors in Computing Sytems, CHI 2024 , 11-16 May 2024 , Hybrid, Honolulu. pp. 1-24. (947). ISBN 979-840070330-0 (Published) https://doi.org/10.1145/3613904.3642927 |
| spellingShingle | HD28 Management. Industrial Management T Technology (General) Zhang, Yixuan Wang, Yimeng Yongsatianchot, Nutchanon Gaggiano, Joseph D. Nurul Mubinah, Suhaimi Okrah, Anne Kim, Miso Griffin, Jacqueline A. Parker, Andrea Grimes Profiling the dynamics of trust & distrust in social media: A survey study |
| title | Profiling the dynamics of trust & distrust in social media: A survey study |
| title_full | Profiling the dynamics of trust & distrust in social media: A survey study |
| title_fullStr | Profiling the dynamics of trust & distrust in social media: A survey study |
| title_full_unstemmed | Profiling the dynamics of trust & distrust in social media: A survey study |
| title_short | Profiling the dynamics of trust & distrust in social media: A survey study |
| title_sort | profiling the dynamics of trust & distrust in social media: a survey study |
| topic | HD28 Management. Industrial Management T Technology (General) |
| url | http://umpir.ump.edu.my/id/eprint/41725/ http://umpir.ump.edu.my/id/eprint/41725/ http://umpir.ump.edu.my/id/eprint/41725/1/Profiling%20the%20dynamics%20of%20trust%20%26%20distrust%20in%20social%20media_A%20survey%20study.pdf |