Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects

Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects

The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected...

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Bibliographic Details
Main Authors: Wider, Walton, Tan, Foong Ping, Tan, Yen Ping, Lin, Jiaming, Muhammad Ashraf, Fauzi, Wong, Lingshing, Tanucan, Jem Cloyd M., Hossain, Syed Far Abid
Format: Article
Language:English
Published: Elsevier Ltd 2024
Subjects:
HD28 Management. Industrial Management
Online Access:http://umpir.ump.edu.my/id/eprint/41687/
http://umpir.ump.edu.my/id/eprint/41687/1/Service%20quality%20%28SERVQUAL%29%20model%20in%20private%20higher%20education%20institutions.pdf

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