Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects
The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected...
| Main Authors: | , , , , , , , |
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| Format: | Article |
| Language: | English |
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Elsevier Ltd
2024
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/41687/ http://umpir.ump.edu.my/id/eprint/41687/1/Service%20quality%20%28SERVQUAL%29%20model%20in%20private%20higher%20education%20institutions.pdf |
| _version_ | 1848826404701995008 |
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| author | Wider, Walton Tan, Foong Ping Tan, Yen Ping Lin, Jiaming Muhammad Ashraf, Fauzi Wong, Lingshing Tanucan, Jem Cloyd M. Hossain, Syed Far Abid |
| author_facet | Wider, Walton Tan, Foong Ping Tan, Yen Ping Lin, Jiaming Muhammad Ashraf, Fauzi Wong, Lingshing Tanucan, Jem Cloyd M. Hossain, Syed Far Abid |
| author_sort | Wider, Walton |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected 205 journal articles from the Web of Science database using a bibliometric approach. Then, co-citation and co-word analyses were conducted to determine the most influential publications, analyze the knowledge structure, and forecast future trends. This review offers valuable insight into the expanding field of SERVQUAL research, despite its limitations, as the analysis revealed five clusters in co-citation and co-word analysis, respectively. This study contributes to the existing body of knowledge by offering a comprehensive understanding of SERVQUAL in the context of private HEIs. Additionally, it provides insight into potential future developments in this field. |
| first_indexed | 2025-11-15T03:44:17Z |
| format | Article |
| id | ump-41687 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T03:44:17Z |
| publishDate | 2024 |
| publisher | Elsevier Ltd |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-416872025-02-12T07:56:45Z http://umpir.ump.edu.my/id/eprint/41687/ Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects Wider, Walton Tan, Foong Ping Tan, Yen Ping Lin, Jiaming Muhammad Ashraf, Fauzi Wong, Lingshing Tanucan, Jem Cloyd M. Hossain, Syed Far Abid HD28 Management. Industrial Management The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected 205 journal articles from the Web of Science database using a bibliometric approach. Then, co-citation and co-word analyses were conducted to determine the most influential publications, analyze the knowledge structure, and forecast future trends. This review offers valuable insight into the expanding field of SERVQUAL research, despite its limitations, as the analysis revealed five clusters in co-citation and co-word analysis, respectively. This study contributes to the existing body of knowledge by offering a comprehensive understanding of SERVQUAL in the context of private HEIs. Additionally, it provides insight into potential future developments in this field. Elsevier Ltd 2024-01 Article PeerReviewed pdf en cc_by_nc_nd_4 http://umpir.ump.edu.my/id/eprint/41687/1/Service%20quality%20%28SERVQUAL%29%20model%20in%20private%20higher%20education%20institutions.pdf Wider, Walton and Tan, Foong Ping and Tan, Yen Ping and Lin, Jiaming and Muhammad Ashraf, Fauzi and Wong, Lingshing and Tanucan, Jem Cloyd M. and Hossain, Syed Far Abid (2024) Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects. Social Sciences and Humanities Open, 9 (100805). pp. 1-10. ISSN 2590-2911. (Published) https://doi.org/10.1016/j.ssaho.2024.100805 https://doi.org/10.1016/j.ssaho.2024.100805 |
| spellingShingle | HD28 Management. Industrial Management Wider, Walton Tan, Foong Ping Tan, Yen Ping Lin, Jiaming Muhammad Ashraf, Fauzi Wong, Lingshing Tanucan, Jem Cloyd M. Hossain, Syed Far Abid Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects |
| title | Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects |
| title_full | Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects |
| title_fullStr | Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects |
| title_full_unstemmed | Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects |
| title_short | Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects |
| title_sort | service quality (servqual) model in private higher education institutions: a bibliometric analysis of past, present, and future prospects |
| topic | HD28 Management. Industrial Management |
| url | http://umpir.ump.edu.my/id/eprint/41687/ http://umpir.ump.edu.my/id/eprint/41687/ http://umpir.ump.edu.my/id/eprint/41687/ http://umpir.ump.edu.my/id/eprint/41687/1/Service%20quality%20%28SERVQUAL%29%20model%20in%20private%20higher%20education%20institutions.pdf |