Lean management implementation in Malaysian public sector : critical success factors and performance implications

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Lean management implementation in Malaysian public sector : critical success factors and performance implications

The performance of the Malaysian public sector is facing several significant issues (e.g., service performance, customer satisfaction, operational costs, etc.) caused by the existence of waste (i.e., non-value-added activities) in their service operations. Therefore, this study aims to investigate t...

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Bibliographic Details
Main Author:	Zarifa Amira, Zulkeflee
Format:	Thesis
Language:	English
Published:	2023
Subjects:	HD28 Management. Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/41505/ http://umpir.ump.edu.my/id/eprint/41505/1/ir.Lean%20Management%20Implementation%20in%20Malaysia%20Public%20Sector.pdf

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