The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan
Establishing an effective maintenance system in public housing buildings is essential in ensuring the building operates optimally and enhances residents' satisfaction. However, the maintenance management in Malaysian public housing is considered low, particularly on leaky roofs, dysfunctional e...
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| Format: | Article |
| Language: | English |
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Penerbit UTHM
2023
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| Online Access: | http://umpir.ump.edu.my/id/eprint/39550/ http://umpir.ump.edu.my/id/eprint/39550/1/The%20implementation%20of%20maintenance%20system%20in%20Malaysia%E2%80%99s%20public%20housing%20at%20Kota%20Bharu%2C%20Kelantan.pdf |
| _version_ | 1848825796679958528 |
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| author | Nurhidayah, Azmy Ahmad-Nazri, Elly HF Liyana, Mohamed Yusof Gad, Ghada M. |
| author_facet | Nurhidayah, Azmy Ahmad-Nazri, Elly HF Liyana, Mohamed Yusof Gad, Ghada M. |
| author_sort | Nurhidayah, Azmy |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | Establishing an effective maintenance system in public housing buildings is essential in ensuring the building operates optimally and enhances residents' satisfaction. However, the maintenance management in Malaysian public housing is considered low, particularly on leaky roofs, dysfunctional elevators and obstructed pipes. Consequently, the deterioration of facilities and services makes the residents dissatisfied. Consequently, the study aims to determine the current implementation and effectiveness of the maintenance system for public housing by focusing on the residents' satisfaction level and the practice of the maintenance personnel. Surveys were conducted with residents and maintenance personnel from the Projek Perumahan Rakyat Kota Bharu's public housing. A total of 230 questionnaires were considered valid and analyzed to rank the residents' satisfaction level towards public housing maintenance and the practice of the maintenance personnel in public residential buildings. The data was analyzed using the Mean Analysis in the Statistical Package for Social Science (SPSS). The result revealed that the residents are satisfied with the maintenance system's performance, with an electrical system as the most satisfying maintenance performance rated by the residents, compared with other aspects of the maintenance performance factors, with a mean score of 3.94. However, several aspects of the maintenance system, namely cleaning services, security system, and time for repairing the defects, still need improvement to enhance the maintenance quality of public housing in Malaysia. |
| first_indexed | 2025-11-15T03:34:37Z |
| format | Article |
| id | ump-39550 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T03:34:37Z |
| publishDate | 2023 |
| publisher | Penerbit UTHM |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-395502023-12-08T02:01:58Z http://umpir.ump.edu.my/id/eprint/39550/ The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan Nurhidayah, Azmy Ahmad-Nazri, Elly HF Liyana, Mohamed Yusof Gad, Ghada M. TA Engineering (General). Civil engineering (General) TH Building construction Establishing an effective maintenance system in public housing buildings is essential in ensuring the building operates optimally and enhances residents' satisfaction. However, the maintenance management in Malaysian public housing is considered low, particularly on leaky roofs, dysfunctional elevators and obstructed pipes. Consequently, the deterioration of facilities and services makes the residents dissatisfied. Consequently, the study aims to determine the current implementation and effectiveness of the maintenance system for public housing by focusing on the residents' satisfaction level and the practice of the maintenance personnel. Surveys were conducted with residents and maintenance personnel from the Projek Perumahan Rakyat Kota Bharu's public housing. A total of 230 questionnaires were considered valid and analyzed to rank the residents' satisfaction level towards public housing maintenance and the practice of the maintenance personnel in public residential buildings. The data was analyzed using the Mean Analysis in the Statistical Package for Social Science (SPSS). The result revealed that the residents are satisfied with the maintenance system's performance, with an electrical system as the most satisfying maintenance performance rated by the residents, compared with other aspects of the maintenance performance factors, with a mean score of 3.94. However, several aspects of the maintenance system, namely cleaning services, security system, and time for repairing the defects, still need improvement to enhance the maintenance quality of public housing in Malaysia. Penerbit UTHM 2023 Article PeerReviewed pdf en cc_by_nc_sa_4 http://umpir.ump.edu.my/id/eprint/39550/1/The%20implementation%20of%20maintenance%20system%20in%20Malaysia%E2%80%99s%20public%20housing%20at%20Kota%20Bharu%2C%20Kelantan.pdf Nurhidayah, Azmy and Ahmad-Nazri, Elly HF and Liyana, Mohamed Yusof and Gad, Ghada M. (2023) The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan. International Journal of Integrated Engineering, 15 (2). pp. 308-316. ISSN 2229-838X (Print); 2600-7916 (Online). (Published) https://doi.org/10.30880/ijie.2023.15.02.030 https://doi.org/10.30880/ijie.2023.15.02.030 |
| spellingShingle | TA Engineering (General). Civil engineering (General) TH Building construction Nurhidayah, Azmy Ahmad-Nazri, Elly HF Liyana, Mohamed Yusof Gad, Ghada M. The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan |
| title | The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan |
| title_full | The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan |
| title_fullStr | The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan |
| title_full_unstemmed | The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan |
| title_short | The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan |
| title_sort | implementation of maintenance system in malaysia’s public housing at kota bharu, kelantan |
| topic | TA Engineering (General). Civil engineering (General) TH Building construction |
| url | http://umpir.ump.edu.my/id/eprint/39550/ http://umpir.ump.edu.my/id/eprint/39550/ http://umpir.ump.edu.my/id/eprint/39550/ http://umpir.ump.edu.my/id/eprint/39550/1/The%20implementation%20of%20maintenance%20system%20in%20Malaysia%E2%80%99s%20public%20housing%20at%20Kota%20Bharu%2C%20Kelantan.pdf |