A survey on electronic dialogue, risk assessment, customer access, and customers relationship lifetime
The customer lifetime relationship has challenged the firms to engage with loyal customers. Typically the relationship has no longer electronic compared to the conventional ones. This study aimed to determine the effect of electronic dialogue and risk assessment on customer access and relationship l...
| Main Authors: | , , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
Institute of Electrical and Electronics Engineers Inc.
2022
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/39404/ http://umpir.ump.edu.my/id/eprint/39404/1/A%20survey%20on%20electronic%20dialogue%2C%20risk%20assessment%2C%20customer%20access.pdf http://umpir.ump.edu.my/id/eprint/39404/2/A%20survey%20on%20electronic%20dialogue%2C%20risk%20assessment%2C%20customer%20access%2C%20and%20customers%20relationship%20lifetime_ABS.pdf |
| _version_ | 1848825759931564032 |
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| author | Lestari, Puji Tri Fernando, Yudi Ikhsan, Ridho Bramulya Wahyuni-Td, Ika Sari Prasarry, Yudhita Valen Mergeresa, Fineke |
| author_facet | Lestari, Puji Tri Fernando, Yudi Ikhsan, Ridho Bramulya Wahyuni-Td, Ika Sari Prasarry, Yudhita Valen Mergeresa, Fineke |
| author_sort | Lestari, Puji Tri |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | The customer lifetime relationship has challenged the firms to engage with loyal customers. Typically the relationship has no longer electronic compared to the conventional ones. This study aimed to determine the effect of electronic dialogue and risk assessment on customer access and relationship lifetime. The data were collected electronically and analysed using Structural Equation Modeling (SEM) based on component or variance of Partial Least Square (PLS). We found five hypotheses are accepted. The results prove that electronic dialogue affects customer access. Simultaneously, the findings found that electronic dialogue has significant results on lifetime value. At the same time, risk assessment impacts customer access and relationship lifetime value. The findings contribute to the extent of the electronic dialogue framework on consumer-based research. This research implies that the company needs to increase and monitor the relationship lifetime value frequently. The creative strategy needs to be applied to improve electronic dialogue, risk assessment, and customer access. |
| first_indexed | 2025-11-15T03:34:02Z |
| format | Conference or Workshop Item |
| id | ump-39404 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-15T03:34:02Z |
| publishDate | 2022 |
| publisher | Institute of Electrical and Electronics Engineers Inc. |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-394042023-11-28T02:02:38Z http://umpir.ump.edu.my/id/eprint/39404/ A survey on electronic dialogue, risk assessment, customer access, and customers relationship lifetime Lestari, Puji Tri Fernando, Yudi Ikhsan, Ridho Bramulya Wahyuni-Td, Ika Sari Prasarry, Yudhita Valen Mergeresa, Fineke HD28 Management. Industrial Management T Technology (General) The customer lifetime relationship has challenged the firms to engage with loyal customers. Typically the relationship has no longer electronic compared to the conventional ones. This study aimed to determine the effect of electronic dialogue and risk assessment on customer access and relationship lifetime. The data were collected electronically and analysed using Structural Equation Modeling (SEM) based on component or variance of Partial Least Square (PLS). We found five hypotheses are accepted. The results prove that electronic dialogue affects customer access. Simultaneously, the findings found that electronic dialogue has significant results on lifetime value. At the same time, risk assessment impacts customer access and relationship lifetime value. The findings contribute to the extent of the electronic dialogue framework on consumer-based research. This research implies that the company needs to increase and monitor the relationship lifetime value frequently. The creative strategy needs to be applied to improve electronic dialogue, risk assessment, and customer access. Institute of Electrical and Electronics Engineers Inc. 2022 Conference or Workshop Item PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/39404/1/A%20survey%20on%20electronic%20dialogue%2C%20risk%20assessment%2C%20customer%20access.pdf pdf en http://umpir.ump.edu.my/id/eprint/39404/2/A%20survey%20on%20electronic%20dialogue%2C%20risk%20assessment%2C%20customer%20access%2C%20and%20customers%20relationship%20lifetime_ABS.pdf Lestari, Puji Tri and Fernando, Yudi and Ikhsan, Ridho Bramulya and Wahyuni-Td, Ika Sari and Prasarry, Yudhita Valen and Mergeresa, Fineke (2022) A survey on electronic dialogue, risk assessment, customer access, and customers relationship lifetime. In: Proceedings of 2022 International Conference on Information Management and Technology, ICIMTech 2022; 7th International Conference on Information Management and Technology, ICIMTech 2022 , 11-12 August 2022 , Semarang. pp. 100-104. (183707). ISBN 978-166545090-4 (Published) https://doi.org/10.1109/ICIMTech55957.2022.9915012 |
| spellingShingle | HD28 Management. Industrial Management T Technology (General) Lestari, Puji Tri Fernando, Yudi Ikhsan, Ridho Bramulya Wahyuni-Td, Ika Sari Prasarry, Yudhita Valen Mergeresa, Fineke A survey on electronic dialogue, risk assessment, customer access, and customers relationship lifetime |
| title | A survey on electronic dialogue, risk assessment, customer access, and customers relationship lifetime |
| title_full | A survey on electronic dialogue, risk assessment, customer access, and customers relationship lifetime |
| title_fullStr | A survey on electronic dialogue, risk assessment, customer access, and customers relationship lifetime |
| title_full_unstemmed | A survey on electronic dialogue, risk assessment, customer access, and customers relationship lifetime |
| title_short | A survey on electronic dialogue, risk assessment, customer access, and customers relationship lifetime |
| title_sort | survey on electronic dialogue, risk assessment, customer access, and customers relationship lifetime |
| topic | HD28 Management. Industrial Management T Technology (General) |
| url | http://umpir.ump.edu.my/id/eprint/39404/ http://umpir.ump.edu.my/id/eprint/39404/ http://umpir.ump.edu.my/id/eprint/39404/1/A%20survey%20on%20electronic%20dialogue%2C%20risk%20assessment%2C%20customer%20access.pdf http://umpir.ump.edu.my/id/eprint/39404/2/A%20survey%20on%20electronic%20dialogue%2C%20risk%20assessment%2C%20customer%20access%2C%20and%20customers%20relationship%20lifetime_ABS.pdf |