What do we mean when we talk about trust in social media? A systematic review
Do people trust social media? If so, why, in what contexts, and how does that trust impact their lives? Researchers, companies, and journalists alike have increasingly investigated these questions, which are fundamental to understanding social media interactions and their implications for society. H...
| Main Authors: | , , , , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2023
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| Online Access: | http://umpir.ump.edu.my/id/eprint/38592/ http://umpir.ump.edu.my/id/eprint/38592/1/What%20do%20we%20mean%20when%20we%20talk%20about%20trust%20in%20social%20media_A%20systematic%20review.pdf |
| _version_ | 1848825546624991232 |
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| author | Zhang, Yixuan Gaggiano, Joseph D. Yongsatianchot, Nutchanon Nurul Mubinah, Suhaimi Kim, Miso Sun, Yifan Griffin, Jacqueline A. Parker, Andrea Grimes |
| author_facet | Zhang, Yixuan Gaggiano, Joseph D. Yongsatianchot, Nutchanon Nurul Mubinah, Suhaimi Kim, Miso Sun, Yifan Griffin, Jacqueline A. Parker, Andrea Grimes |
| author_sort | Zhang, Yixuan |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | Do people trust social media? If so, why, in what contexts, and how does that trust impact their lives? Researchers, companies, and journalists alike have increasingly investigated these questions, which are fundamental to understanding social media interactions and their implications for society. However, trust in social media is a complex concept, and there is conflicting evidence about the antecedents and implications of trusting social media content, users, and platforms. More problematic is that we lack basic agreement as to what trust means in the context of social media. Addressing these challenges, we conducted a systematic review to identify themes and challenges in this field. Through our analysis of 70 papers, we contribute a synthesis of how trust in social media is defined, conceptualized, and measured, a summary of trust antecedents in social media, an understanding of how trust in social media impacts behaviors and attitudes, and directions for future work. |
| first_indexed | 2025-11-15T03:30:39Z |
| format | Conference or Workshop Item |
| id | ump-38592 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T03:30:39Z |
| publishDate | 2023 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-385922023-11-06T03:59:24Z http://umpir.ump.edu.my/id/eprint/38592/ What do we mean when we talk about trust in social media? A systematic review Zhang, Yixuan Gaggiano, Joseph D. Yongsatianchot, Nutchanon Nurul Mubinah, Suhaimi Kim, Miso Sun, Yifan Griffin, Jacqueline A. Parker, Andrea Grimes T Technology (General) TA Engineering (General). Civil engineering (General) TJ Mechanical engineering and machinery TK Electrical engineering. Electronics Nuclear engineering TS Manufactures Do people trust social media? If so, why, in what contexts, and how does that trust impact their lives? Researchers, companies, and journalists alike have increasingly investigated these questions, which are fundamental to understanding social media interactions and their implications for society. However, trust in social media is a complex concept, and there is conflicting evidence about the antecedents and implications of trusting social media content, users, and platforms. More problematic is that we lack basic agreement as to what trust means in the context of social media. Addressing these challenges, we conducted a systematic review to identify themes and challenges in this field. Through our analysis of 70 papers, we contribute a synthesis of how trust in social media is defined, conceptualized, and measured, a summary of trust antecedents in social media, an understanding of how trust in social media impacts behaviors and attitudes, and directions for future work. 2023-04-19 Conference or Workshop Item PeerReviewed pdf en cc_by_nd_4 http://umpir.ump.edu.my/id/eprint/38592/1/What%20do%20we%20mean%20when%20we%20talk%20about%20trust%20in%20social%20media_A%20systematic%20review.pdf Zhang, Yixuan and Gaggiano, Joseph D. and Yongsatianchot, Nutchanon and Nurul Mubinah, Suhaimi and Kim, Miso and Sun, Yifan and Griffin, Jacqueline A. and Parker, Andrea Grimes (2023) What do we mean when we talk about trust in social media? A systematic review. In: Conference on Human Factors in Computing Systems - Proceedings; 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 , 23-28 April 2023 , Hamburg. pp. 1-22. (670). ISBN 978-145039421-5 (Published) https://doi.org/10.1145/3544548.3581019 |
| spellingShingle | T Technology (General) TA Engineering (General). Civil engineering (General) TJ Mechanical engineering and machinery TK Electrical engineering. Electronics Nuclear engineering TS Manufactures Zhang, Yixuan Gaggiano, Joseph D. Yongsatianchot, Nutchanon Nurul Mubinah, Suhaimi Kim, Miso Sun, Yifan Griffin, Jacqueline A. Parker, Andrea Grimes What do we mean when we talk about trust in social media? A systematic review |
| title | What do we mean when we talk about trust in social media? A systematic review |
| title_full | What do we mean when we talk about trust in social media? A systematic review |
| title_fullStr | What do we mean when we talk about trust in social media? A systematic review |
| title_full_unstemmed | What do we mean when we talk about trust in social media? A systematic review |
| title_short | What do we mean when we talk about trust in social media? A systematic review |
| title_sort | what do we mean when we talk about trust in social media? a systematic review |
| topic | T Technology (General) TA Engineering (General). Civil engineering (General) TJ Mechanical engineering and machinery TK Electrical engineering. Electronics Nuclear engineering TS Manufactures |
| url | http://umpir.ump.edu.my/id/eprint/38592/ http://umpir.ump.edu.my/id/eprint/38592/ http://umpir.ump.edu.my/id/eprint/38592/1/What%20do%20we%20mean%20when%20we%20talk%20about%20trust%20in%20social%20media_A%20systematic%20review.pdf |