Warehouse performance improvement during big event using discrete event simulation approach : A case study of food and beverages company in Shah Alam
The purpose of this study is to see how customer demand changes when Malaysian e-commerce hosts a major event affect the warehouse operations. This is due to the fact that, when compared to non-major events, the pricing are very reasonable. As a result, when the major events happen, e-commerce espec...
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| Format: | Article |
| Language: | English |
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Universiti Malaysia Pahang
2023
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| Online Access: | http://umpir.ump.edu.my/id/eprint/37791/ http://umpir.ump.edu.my/id/eprint/37791/1/Warehouse%20performance%20improvement%20during%20big%20event%20using%20discrete%20event%20simulation.pdf |
| _version_ | 1848825345797521408 |
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| author | Muhammad Amar Azamuddin, Abd Ghafar Fazeeda, Mohamad |
| author_facet | Muhammad Amar Azamuddin, Abd Ghafar Fazeeda, Mohamad |
| author_sort | Muhammad Amar Azamuddin, Abd Ghafar |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | The purpose of this study is to see how customer demand changes when Malaysian e-commerce hosts a major event affect the warehouse operations. This is due to the fact that, when compared to non-major events, the pricing are very reasonable. As a result, when the major events happen, e-commerce especially the warehouse operations will face significant challenges in managing customer orders. Long lines can be found in the picking and packing sections. Orders will then be shipped later than anticipated. In this study, Company X is one of the e-commerce companies affected by this issue. Discrete Event Simulation (DES) was used as the method in measuring the warehouse performance under study. By introducing several scenarios that are appropriate for company X, the company's warehouse performance is found to be more efficient in terms of reducing process queuing time and resource utilization. |
| first_indexed | 2025-11-15T03:27:27Z |
| format | Article |
| id | ump-37791 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T03:27:27Z |
| publishDate | 2023 |
| publisher | Universiti Malaysia Pahang |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-377912023-06-12T03:19:12Z http://umpir.ump.edu.my/id/eprint/37791/ Warehouse performance improvement during big event using discrete event simulation approach : A case study of food and beverages company in Shah Alam Muhammad Amar Azamuddin, Abd Ghafar Fazeeda, Mohamad HC Economic History and Conditions HF Commerce The purpose of this study is to see how customer demand changes when Malaysian e-commerce hosts a major event affect the warehouse operations. This is due to the fact that, when compared to non-major events, the pricing are very reasonable. As a result, when the major events happen, e-commerce especially the warehouse operations will face significant challenges in managing customer orders. Long lines can be found in the picking and packing sections. Orders will then be shipped later than anticipated. In this study, Company X is one of the e-commerce companies affected by this issue. Discrete Event Simulation (DES) was used as the method in measuring the warehouse performance under study. By introducing several scenarios that are appropriate for company X, the company's warehouse performance is found to be more efficient in terms of reducing process queuing time and resource utilization. Universiti Malaysia Pahang 2023-05 Article PeerReviewed pdf en cc_by_4 http://umpir.ump.edu.my/id/eprint/37791/1/Warehouse%20performance%20improvement%20during%20big%20event%20using%20discrete%20event%20simulation.pdf Muhammad Amar Azamuddin, Abd Ghafar and Fazeeda, Mohamad (2023) Warehouse performance improvement during big event using discrete event simulation approach : A case study of food and beverages company in Shah Alam. Journal of Governance and Integrity (JGI), 6 (1). pp. 415-425. ISSN 2600-7479. (Published) https://doi.org/10.15282/jgi.6.1.2023.7544 https://doi.org/10.15282/jgi.6.1.2023.7544 |
| spellingShingle | HC Economic History and Conditions HF Commerce Muhammad Amar Azamuddin, Abd Ghafar Fazeeda, Mohamad Warehouse performance improvement during big event using discrete event simulation approach : A case study of food and beverages company in Shah Alam |
| title | Warehouse performance improvement during big event using discrete event simulation approach : A case study of food and beverages company in Shah Alam |
| title_full | Warehouse performance improvement during big event using discrete event simulation approach : A case study of food and beverages company in Shah Alam |
| title_fullStr | Warehouse performance improvement during big event using discrete event simulation approach : A case study of food and beverages company in Shah Alam |
| title_full_unstemmed | Warehouse performance improvement during big event using discrete event simulation approach : A case study of food and beverages company in Shah Alam |
| title_short | Warehouse performance improvement during big event using discrete event simulation approach : A case study of food and beverages company in Shah Alam |
| title_sort | warehouse performance improvement during big event using discrete event simulation approach : a case study of food and beverages company in shah alam |
| topic | HC Economic History and Conditions HF Commerce |
| url | http://umpir.ump.edu.my/id/eprint/37791/ http://umpir.ump.edu.my/id/eprint/37791/ http://umpir.ump.edu.my/id/eprint/37791/ http://umpir.ump.edu.my/id/eprint/37791/1/Warehouse%20performance%20improvement%20during%20big%20event%20using%20discrete%20event%20simulation.pdf |