The effect of market trends and customer relationship management for performance in microfinance institutions of developing countries
This study examined performance management in the context of microfinance institutions in low-income countries. First, it did a deep dive into the implications of performance management systems in low-income settings. Second, a review of the theoretical and conceptual frameworks of management system...
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| Format: | Article |
| Language: | English English |
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URBE
2022
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| Online Access: | http://umpir.ump.edu.my/id/eprint/37514/ http://umpir.ump.edu.my/id/eprint/37514/1/The%20effect%20of%20market%20trends%20and%20customer%20relationship%20management%20.pdf http://umpir.ump.edu.my/id/eprint/37514/7/The%20effect%20of%20market%20trends%20and%20Customer%20Relationship_FULL.pdf |
| _version_ | 1848825271857184768 |
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| author | Alabdan, Rusul Hisham Zainuddin, Y. |
| author_facet | Alabdan, Rusul Hisham Zainuddin, Y. |
| author_sort | Alabdan, Rusul Hisham |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | This study examined performance management in the context of microfinance institutions in low-income countries. First, it did a deep dive into the implications of performance management systems in low-income settings. Second, a review of the theoretical and conceptual frameworks of management systems for numerous types of performance was undertaken to better understand the various performance management systems for microfinance institutions in developing countries. Third, we examine how financial institutions in a few nations manage their institutions' performance and how the direction of trends affects the expansion of those institutions. Finally, the study highlights the conclusions and gaps in the research that were revealed. The first section of this article focuses on the significance of context, which is the interaction between the extrinsic aspects (such as customer relationship management and market trend orientations) with which microfinance institutions work. We have examined both the internal and external elements that determine the success of a microfinance institution (MFI). |
| first_indexed | 2025-11-15T03:26:17Z |
| format | Article |
| id | ump-37514 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-15T03:26:17Z |
| publishDate | 2022 |
| publisher | URBE |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-375142023-04-27T02:40:44Z http://umpir.ump.edu.my/id/eprint/37514/ The effect of market trends and customer relationship management for performance in microfinance institutions of developing countries Alabdan, Rusul Hisham Zainuddin, Y. HB Economic Theory HG Finance This study examined performance management in the context of microfinance institutions in low-income countries. First, it did a deep dive into the implications of performance management systems in low-income settings. Second, a review of the theoretical and conceptual frameworks of management systems for numerous types of performance was undertaken to better understand the various performance management systems for microfinance institutions in developing countries. Third, we examine how financial institutions in a few nations manage their institutions' performance and how the direction of trends affects the expansion of those institutions. Finally, the study highlights the conclusions and gaps in the research that were revealed. The first section of this article focuses on the significance of context, which is the interaction between the extrinsic aspects (such as customer relationship management and market trend orientations) with which microfinance institutions work. We have examined both the internal and external elements that determine the success of a microfinance institution (MFI). URBE 2022-06 Article PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/37514/1/The%20effect%20of%20market%20trends%20and%20customer%20relationship%20management%20.pdf pdf en http://umpir.ump.edu.my/id/eprint/37514/7/The%20effect%20of%20market%20trends%20and%20Customer%20Relationship_FULL.pdf Alabdan, Rusul Hisham and Zainuddin, Y. (2022) The effect of market trends and customer relationship management for performance in microfinance institutions of developing countries. TELEMATIQUE, 21 (1). pp. 6033-6065. ISSN 1856-4194. (Published) https://www.provinciajournal.com/index.php/telematique/article/view/841 |
| spellingShingle | HB Economic Theory HG Finance Alabdan, Rusul Hisham Zainuddin, Y. The effect of market trends and customer relationship management for performance in microfinance institutions of developing countries |
| title | The effect of market trends and customer relationship management for performance in microfinance institutions of developing countries |
| title_full | The effect of market trends and customer relationship management for performance in microfinance institutions of developing countries |
| title_fullStr | The effect of market trends and customer relationship management for performance in microfinance institutions of developing countries |
| title_full_unstemmed | The effect of market trends and customer relationship management for performance in microfinance institutions of developing countries |
| title_short | The effect of market trends and customer relationship management for performance in microfinance institutions of developing countries |
| title_sort | effect of market trends and customer relationship management for performance in microfinance institutions of developing countries |
| topic | HB Economic Theory HG Finance |
| url | http://umpir.ump.edu.my/id/eprint/37514/ http://umpir.ump.edu.my/id/eprint/37514/ http://umpir.ump.edu.my/id/eprint/37514/1/The%20effect%20of%20market%20trends%20and%20customer%20relationship%20management%20.pdf http://umpir.ump.edu.my/id/eprint/37514/7/The%20effect%20of%20market%20trends%20and%20Customer%20Relationship_FULL.pdf |