Customer sentiment analysis through social media feedback: A case study on telecommunication company

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Customer sentiment analysis through social media feedback: A case study on telecommunication company

Customer sentiment analysis is an automated way of detecting sentiments in online interactions in order to assess customer opinions about a product, brand or service. It assists companies in gaining insights and efficiently responding to their customers. This study presents a machine learning approa...

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Bibliographic Details
Main Authors:	Mat Zain, Siti Nur Syamimi, Ramli, Nor Azuana, Adnan, Rose Adzreen
Format:	Article
Language:	English
Published:	Universiti Malaysia Pahang 2022
Subjects:	QA75 Electronic computers. Computer science
Online Access:	http://umpir.ump.edu.my/id/eprint/36019/ http://umpir.ump.edu.my/id/eprint/36019/1/2595.pdf

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