Intervening decision-making in using alternative dispute resolutions: A parsimonious intervention model
Extending the concept of Technology Acceptance Model (TAM). This study develops a parsimonious alternative dispute resolution intervention model. Experts’ opinions suggested normative pressures (NP) and trust (TR) are influencing forces in shaping attitude. Intervention is most effective in two situ...
| Main Authors: | , , |
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| Format: | Book Chapter |
| Language: | English |
| Published: |
Springer Nature
2022
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/34223/ http://umpir.ump.edu.my/id/eprint/34223/1/Intervening%20decision-making%20in%20using%20alternative%20dispute.pdf |
| _version_ | 1848824450005336064 |
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| author | Lee, Chia Kuang Yiu, Tak Wing Cheung, Sai On |
| author_facet | Lee, Chia Kuang Yiu, Tak Wing Cheung, Sai On |
| author_sort | Lee, Chia Kuang |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | Extending the concept of Technology Acceptance Model (TAM). This study develops a parsimonious alternative dispute resolution intervention model. Experts’ opinions suggested normative pressures (NP) and trust (TR) are influencing forces in shaping attitude. Intervention is most effective in two situations (i) when a dispute surfaces; and (ii) during claim negotiation but before the dispute crystalises. In addition, effective interventions for ADR use could include ADR campaigns and highlighting ADR values. Favourable normative pressures (NP) and trusts (TR) would therefore then lead to a favourable attitude (ATT) and increase the overall intention (INT) to use ADR through the interactions of perceived ease of use (PE) and relative advantage (PA) with attitude (ATT). |
| first_indexed | 2025-11-15T03:13:13Z |
| format | Book Chapter |
| id | ump-34223 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T03:13:13Z |
| publishDate | 2022 |
| publisher | Springer Nature |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-342232022-10-12T07:54:31Z http://umpir.ump.edu.my/id/eprint/34223/ Intervening decision-making in using alternative dispute resolutions: A parsimonious intervention model Lee, Chia Kuang Yiu, Tak Wing Cheung, Sai On TA Engineering (General). Civil engineering (General) TP Chemical technology Extending the concept of Technology Acceptance Model (TAM). This study develops a parsimonious alternative dispute resolution intervention model. Experts’ opinions suggested normative pressures (NP) and trust (TR) are influencing forces in shaping attitude. Intervention is most effective in two situations (i) when a dispute surfaces; and (ii) during claim negotiation but before the dispute crystalises. In addition, effective interventions for ADR use could include ADR campaigns and highlighting ADR values. Favourable normative pressures (NP) and trusts (TR) would therefore then lead to a favourable attitude (ATT) and increase the overall intention (INT) to use ADR through the interactions of perceived ease of use (PE) and relative advantage (PA) with attitude (ATT). Springer Nature 2022 Book Chapter PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/34223/1/Intervening%20decision-making%20in%20using%20alternative%20dispute.pdf Lee, Chia Kuang and Yiu, Tak Wing and Cheung, Sai On (2022) Intervening decision-making in using alternative dispute resolutions: A parsimonious intervention model. In: Construction Dispute Research Expanded. Springer Tracts in Civil Engineering . Springer Nature, Switzerland AG, pp. 369-398. ISBN 978-3-030-80256-1 https://doi.org/10.1007/978-3-030-80256-1_15 https://doi.org/10.1007/978-3-030-80256-1_15 |
| spellingShingle | TA Engineering (General). Civil engineering (General) TP Chemical technology Lee, Chia Kuang Yiu, Tak Wing Cheung, Sai On Intervening decision-making in using alternative dispute resolutions: A parsimonious intervention model |
| title | Intervening decision-making in using alternative dispute resolutions: A parsimonious intervention model |
| title_full | Intervening decision-making in using alternative dispute resolutions: A parsimonious intervention model |
| title_fullStr | Intervening decision-making in using alternative dispute resolutions: A parsimonious intervention model |
| title_full_unstemmed | Intervening decision-making in using alternative dispute resolutions: A parsimonious intervention model |
| title_short | Intervening decision-making in using alternative dispute resolutions: A parsimonious intervention model |
| title_sort | intervening decision-making in using alternative dispute resolutions: a parsimonious intervention model |
| topic | TA Engineering (General). Civil engineering (General) TP Chemical technology |
| url | http://umpir.ump.edu.my/id/eprint/34223/ http://umpir.ump.edu.my/id/eprint/34223/ http://umpir.ump.edu.my/id/eprint/34223/ http://umpir.ump.edu.my/id/eprint/34223/1/Intervening%20decision-making%20in%20using%20alternative%20dispute.pdf |