Service quality and customer satisfaction on courier services during Covid-19 Pandemic
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
2021
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/32892/ http://umpir.ump.edu.my/id/eprint/32892/1/Service%20Quality%20SOM%20Chapter%20in%20Book.docx |
| _version_ | 1848824134988988416 |
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| author | Noraina Mazuin, Sapuan Zetty Ain, Kamaruzzaman |
| author_facet | Noraina Mazuin, Sapuan Zetty Ain, Kamaruzzaman |
| author_sort | Noraina Mazuin, Sapuan |
| building | UMP Institutional Repository |
| collection | Online Access |
| first_indexed | 2025-11-15T03:08:13Z |
| format | Article |
| id | ump-32892 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T03:08:13Z |
| publishDate | 2021 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-328922021-12-29T06:40:36Z http://umpir.ump.edu.my/id/eprint/32892/ Service quality and customer satisfaction on courier services during Covid-19 Pandemic Noraina Mazuin, Sapuan Zetty Ain, Kamaruzzaman H Social Sciences (General) 2021-10-30 Article PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/32892/1/Service%20Quality%20SOM%20Chapter%20in%20Book.docx Noraina Mazuin, Sapuan and Zetty Ain, Kamaruzzaman (2021) Service quality and customer satisfaction on courier services during Covid-19 Pandemic. Service and Operations Management: Series 3. pp. 11-22. ISSN 978-967-2817-33-8. (Published) |
| spellingShingle | H Social Sciences (General) Noraina Mazuin, Sapuan Zetty Ain, Kamaruzzaman Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| title | Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| title_full | Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| title_fullStr | Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| title_full_unstemmed | Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| title_short | Service quality and customer satisfaction on courier services during Covid-19 Pandemic |
| title_sort | service quality and customer satisfaction on courier services during covid-19 pandemic |
| topic | H Social Sciences (General) |
| url | http://umpir.ump.edu.my/id/eprint/32892/ http://umpir.ump.edu.my/id/eprint/32892/1/Service%20Quality%20SOM%20Chapter%20in%20Book.docx |