Improving canteen's service and operations management: A case study using modelling and simulation approach
Operating a canteen business in an audio and visual innovation centre is a small business. However, it required good operating practices to be efficient and successful. Having good operating procedures required everyone to know its goals, objectives and be familiar with its policies. Most canteen bu...
| Main Authors: | , |
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| Format: | Book Chapter |
| Language: | English English English English |
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Penerbit UTHM
2021
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/32571/ http://umpir.ump.edu.my/id/eprint/32571/1/4.%20SOM%20Series%203%202021_Improving%20Canteen%27s%20Service%20and%20Operations%20Management.pdf http://umpir.ump.edu.my/id/eprint/32571/7/Service%20and%20Operations%20Management-%20Series%203.pdf http://umpir.ump.edu.my/id/eprint/32571/8/Improving%20canteen%27s%20service%20and%20operations%20management.pdf http://umpir.ump.edu.my/id/eprint/32571/9/Improving%20canteen%27s%20service%20and%20operations%20management_Full.pdf |
| _version_ | 1848824053378318336 |
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| author | Lee, Khai Loon Puteri Nurhazira, Romzi |
| author_facet | Lee, Khai Loon Puteri Nurhazira, Romzi |
| author_sort | Lee, Khai Loon |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | Operating a canteen business in an audio and visual innovation centre is a small business. However, it required good operating practices to be efficient and successful. Having good operating procedures required everyone to know its goals, objectives and be familiar with its policies. Most canteen businesses in a company or organization experienced heavy flow traffic at specific times of the day, such as breakfast, lunch, and dinner times. Queuing times for workers are extremely long and cause dissatisfaction. In a canteen, there will be a possibility for numerous inefficiencies caused by various factors. Poor business process, the lack of resources, inappropriate utilization of the available resources and an inefficient layout are the possible factors that may contribute to the inefficiencies. |
| first_indexed | 2025-11-15T03:06:55Z |
| format | Book Chapter |
| id | ump-32571 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English English English English |
| last_indexed | 2025-11-15T03:06:55Z |
| publishDate | 2021 |
| publisher | Penerbit UTHM |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-325712023-12-19T07:33:30Z http://umpir.ump.edu.my/id/eprint/32571/ Improving canteen's service and operations management: A case study using modelling and simulation approach Lee, Khai Loon Puteri Nurhazira, Romzi H Social Sciences (General) Operating a canteen business in an audio and visual innovation centre is a small business. However, it required good operating practices to be efficient and successful. Having good operating procedures required everyone to know its goals, objectives and be familiar with its policies. Most canteen businesses in a company or organization experienced heavy flow traffic at specific times of the day, such as breakfast, lunch, and dinner times. Queuing times for workers are extremely long and cause dissatisfaction. In a canteen, there will be a possibility for numerous inefficiencies caused by various factors. Poor business process, the lack of resources, inappropriate utilization of the available resources and an inefficient layout are the possible factors that may contribute to the inefficiencies. Penerbit UTHM 2021 Book Chapter PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/32571/1/4.%20SOM%20Series%203%202021_Improving%20Canteen%27s%20Service%20and%20Operations%20Management.pdf pdf en http://umpir.ump.edu.my/id/eprint/32571/7/Service%20and%20Operations%20Management-%20Series%203.pdf pdf en http://umpir.ump.edu.my/id/eprint/32571/8/Improving%20canteen%27s%20service%20and%20operations%20management.pdf pdf en http://umpir.ump.edu.my/id/eprint/32571/9/Improving%20canteen%27s%20service%20and%20operations%20management_Full.pdf Lee, Khai Loon and Puteri Nurhazira, Romzi (2021) Improving canteen's service and operations management: A case study using modelling and simulation approach. In: Service and Operation Management. Penerbit UTHM, Batu Pahat, Johor, pp. 51-59. ISBN 978-967-2817-33-8 (Unpublished) http://penerbit.uthm.edu.my |
| spellingShingle | H Social Sciences (General) Lee, Khai Loon Puteri Nurhazira, Romzi Improving canteen's service and operations management: A case study using modelling and simulation approach |
| title | Improving canteen's service and operations management: A case study using modelling and simulation approach |
| title_full | Improving canteen's service and operations management: A case study using modelling and simulation approach |
| title_fullStr | Improving canteen's service and operations management: A case study using modelling and simulation approach |
| title_full_unstemmed | Improving canteen's service and operations management: A case study using modelling and simulation approach |
| title_short | Improving canteen's service and operations management: A case study using modelling and simulation approach |
| title_sort | improving canteen's service and operations management: a case study using modelling and simulation approach |
| topic | H Social Sciences (General) |
| url | http://umpir.ump.edu.my/id/eprint/32571/ http://umpir.ump.edu.my/id/eprint/32571/ http://umpir.ump.edu.my/id/eprint/32571/1/4.%20SOM%20Series%203%202021_Improving%20Canteen%27s%20Service%20and%20Operations%20Management.pdf http://umpir.ump.edu.my/id/eprint/32571/7/Service%20and%20Operations%20Management-%20Series%203.pdf http://umpir.ump.edu.my/id/eprint/32571/8/Improving%20canteen%27s%20service%20and%20operations%20management.pdf http://umpir.ump.edu.my/id/eprint/32571/9/Improving%20canteen%27s%20service%20and%20operations%20management_Full.pdf |