ISO 9001 certification and service quality delivery in Malaysian higher education institutions: A conceptual model

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ISO 9001 certification and service quality delivery in Malaysian higher education institutions: A conceptual model

In line with the strategies for accelerating the achievement of quality education, ISO 9001 Quality Management System (ISO 9001) was introduced as a mean to enhancing performance and effectiveness of the Malaysian HEIs’ delivery systems. The key objective for which the HEIs adapting ISO 9001 to prac...

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Bibliographic Details
Main Authors:	Rahmisafa, Hamid, Hasmadi, Hassan, Muzafar, Mat Yusof
Format:	Article
Language:	English English
Published:	Universiti Malaysia Pahang 2021
Subjects:	LB Theory and practice of education
Online Access:	http://umpir.ump.edu.my/id/eprint/31964/ http://umpir.ump.edu.my/id/eprint/31964/1/ISO%209001%20certification%20and%20service%20quality.pdf http://umpir.ump.edu.my/id/eprint/31964/2/ISO%209001%20certification%20and%20service%20quality.pdf

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