The development of conceptual KPI model based on balanced scorecard measurement method for tacit knowledge of universities’ academic staff
The academic staffs represent the main knowledge resources in universities. The management and development of academic tacit knowledge, which is acquired through activities such as teaching and research is needed for sustained competitive advantage. However, measuring tacit knowledge of academicians...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Publishing Technology
2017
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| Online Access: | http://umpir.ump.edu.my/id/eprint/28973/ http://umpir.ump.edu.my/id/eprint/28973/1/The%20development%20of%20conceptual%20KPI%20model%20based%20on%20balanced%20.pdf |
| _version_ | 1848823179898781696 |
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| author | Zainab, Amin Awanis, Romli Rahmah, Mokhtar Mazlina, Abdul Majid |
| author_facet | Zainab, Amin Awanis, Romli Rahmah, Mokhtar Mazlina, Abdul Majid |
| author_sort | Zainab, Amin |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | The academic staffs represent the main knowledge resources in universities. The management and development of academic tacit knowledge, which is acquired through activities such as teaching and research is needed for sustained competitive advantage. However, measuring tacit knowledge of academicians, who are the key individuals in organisations, is difficult due to its intangibility. This may result in problems of identifying and determining the key individuals’ performance. Therefore, this paper proposes the development of a conceptual key performance indicator (KPI) model based on balance scorecard (BSc) approach by measuring the level and performance of tacit knowledge for academic staff in universities. The conceptual KPI model is developed by integrating financial and non-financial measurement indicators. These indicators used in the BSc approach to evaluate the success of a university according to the knowledge resources performance and profits from tacit knowledge. |
| first_indexed | 2025-11-15T02:53:02Z |
| format | Article |
| id | ump-28973 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T02:53:02Z |
| publishDate | 2017 |
| publisher | Publishing Technology |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-289732022-11-04T09:26:23Z http://umpir.ump.edu.my/id/eprint/28973/ The development of conceptual KPI model based on balanced scorecard measurement method for tacit knowledge of universities’ academic staff Zainab, Amin Awanis, Romli Rahmah, Mokhtar Mazlina, Abdul Majid HD28 Management. Industrial Management LB2300 Higher Education QA76 Computer software The academic staffs represent the main knowledge resources in universities. The management and development of academic tacit knowledge, which is acquired through activities such as teaching and research is needed for sustained competitive advantage. However, measuring tacit knowledge of academicians, who are the key individuals in organisations, is difficult due to its intangibility. This may result in problems of identifying and determining the key individuals’ performance. Therefore, this paper proposes the development of a conceptual key performance indicator (KPI) model based on balance scorecard (BSc) approach by measuring the level and performance of tacit knowledge for academic staff in universities. The conceptual KPI model is developed by integrating financial and non-financial measurement indicators. These indicators used in the BSc approach to evaluate the success of a university according to the knowledge resources performance and profits from tacit knowledge. Publishing Technology 2017-11 Article PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/28973/1/The%20development%20of%20conceptual%20KPI%20model%20based%20on%20balanced%20.pdf Zainab, Amin and Awanis, Romli and Rahmah, Mokhtar and Mazlina, Abdul Majid (2017) The development of conceptual KPI model based on balanced scorecard measurement method for tacit knowledge of universities’ academic staff. Advanced Science Letters, 23 (11). pp. 11007-11011. ISSN 1936-6612. (Published) https://doi.org/10.1166/asl.2017.10208 https://doi.org/10.1166/asl.2017.10208 |
| spellingShingle | HD28 Management. Industrial Management LB2300 Higher Education QA76 Computer software Zainab, Amin Awanis, Romli Rahmah, Mokhtar Mazlina, Abdul Majid The development of conceptual KPI model based on balanced scorecard measurement method for tacit knowledge of universities’ academic staff |
| title | The development of conceptual KPI model based on balanced scorecard measurement method for tacit knowledge of universities’ academic staff |
| title_full | The development of conceptual KPI model based on balanced scorecard measurement method for tacit knowledge of universities’ academic staff |
| title_fullStr | The development of conceptual KPI model based on balanced scorecard measurement method for tacit knowledge of universities’ academic staff |
| title_full_unstemmed | The development of conceptual KPI model based on balanced scorecard measurement method for tacit knowledge of universities’ academic staff |
| title_short | The development of conceptual KPI model based on balanced scorecard measurement method for tacit knowledge of universities’ academic staff |
| title_sort | development of conceptual kpi model based on balanced scorecard measurement method for tacit knowledge of universities’ academic staff |
| topic | HD28 Management. Industrial Management LB2300 Higher Education QA76 Computer software |
| url | http://umpir.ump.edu.my/id/eprint/28973/ http://umpir.ump.edu.my/id/eprint/28973/ http://umpir.ump.edu.my/id/eprint/28973/ http://umpir.ump.edu.my/id/eprint/28973/1/The%20development%20of%20conceptual%20KPI%20model%20based%20on%20balanced%20.pdf |