Application of discrete event simulation (DES) for queuing system improvement at hypermarket
This paper focuses on the development of a computer simulation model for improving the queuing system at a hypermarket using Discrete Event Simulation (DES) and to propose the most efficient hypermarket queuing system for overall improvement. Data were collected from the Hypermarket A using the time...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
KnE Social Sciences
2019
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/25939/ http://umpir.ump.edu.my/id/eprint/25939/1/Application%20of%20discrete%20event%20simulation%20%28DES%29%20for%20queuing.pdf |
| _version_ | 1848822406569787392 |
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| author | Fazeeda, Mohamad Siti Filza, Saharin |
| author_facet | Fazeeda, Mohamad Siti Filza, Saharin |
| author_sort | Fazeeda, Mohamad |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | This paper focuses on the development of a computer simulation model for improving the queuing system at a hypermarket using Discrete Event Simulation (DES) and to propose the most efficient hypermarket queuing system for overall improvement. Data were collected from the Hypermarket A using the time study. The method of this study is using modeling and simulation. Arena Simulation Software is used to develop the model to replicate the actual system. Three scenarios had been tested, and the alternatives will be ranked based on the level of the efficiency of the system performance. The most efficient queuing system is identified based on the scenario analysis. In this study, the waiting time for each customer can be improved by up to 26%, which equivalent to 5.24 minutes. Overall, this study contributes to a better understanding of the queuing system performance. |
| first_indexed | 2025-11-15T02:40:44Z |
| format | Conference or Workshop Item |
| id | ump-25939 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T02:40:44Z |
| publishDate | 2019 |
| publisher | KnE Social Sciences |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-259392019-11-19T07:40:43Z http://umpir.ump.edu.my/id/eprint/25939/ Application of discrete event simulation (DES) for queuing system improvement at hypermarket Fazeeda, Mohamad Siti Filza, Saharin HD Industries. Land use. Labor T Technology (General) TS Manufactures This paper focuses on the development of a computer simulation model for improving the queuing system at a hypermarket using Discrete Event Simulation (DES) and to propose the most efficient hypermarket queuing system for overall improvement. Data were collected from the Hypermarket A using the time study. The method of this study is using modeling and simulation. Arena Simulation Software is used to develop the model to replicate the actual system. Three scenarios had been tested, and the alternatives will be ranked based on the level of the efficiency of the system performance. The most efficient queuing system is identified based on the scenario analysis. In this study, the waiting time for each customer can be improved by up to 26%, which equivalent to 5.24 minutes. Overall, this study contributes to a better understanding of the queuing system performance. KnE Social Sciences 2019-08-18 Conference or Workshop Item PeerReviewed pdf en cc_by_4 http://umpir.ump.edu.my/id/eprint/25939/1/Application%20of%20discrete%20event%20simulation%20%28DES%29%20for%20queuing.pdf Fazeeda, Mohamad and Siti Filza, Saharin (2019) Application of discrete event simulation (DES) for queuing system improvement at hypermarket. In: KnE Social Sciences: FGIC 2nd Conference on Governance and Integrity 2019 , 19-20 August 2019 , Yayasan Pahang, Kuantan, Pahang, Malaysia. pp. 330-346.. ISSN 2518-668X (Published) https://doi.org/10.18502/kss.v3i22.5059 |
| spellingShingle | HD Industries. Land use. Labor T Technology (General) TS Manufactures Fazeeda, Mohamad Siti Filza, Saharin Application of discrete event simulation (DES) for queuing system improvement at hypermarket |
| title | Application of discrete event simulation (DES) for queuing system improvement at hypermarket |
| title_full | Application of discrete event simulation (DES) for queuing system improvement at hypermarket |
| title_fullStr | Application of discrete event simulation (DES) for queuing system improvement at hypermarket |
| title_full_unstemmed | Application of discrete event simulation (DES) for queuing system improvement at hypermarket |
| title_short | Application of discrete event simulation (DES) for queuing system improvement at hypermarket |
| title_sort | application of discrete event simulation (des) for queuing system improvement at hypermarket |
| topic | HD Industries. Land use. Labor T Technology (General) TS Manufactures |
| url | http://umpir.ump.edu.my/id/eprint/25939/ http://umpir.ump.edu.my/id/eprint/25939/ http://umpir.ump.edu.my/id/eprint/25939/1/Application%20of%20discrete%20event%20simulation%20%28DES%29%20for%20queuing.pdf |