Total quality management approach, a case study in manufacturing industry
In this thesis, the Total Quality Management (TQM) that applied in manufacturing industry is studied theoretically through a case study in manufacturing industry. The study is about the philosophy and concept of TQM, and to analyze the implementation of TQM as well as the constraints and benefits o...
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| Format: | Undergraduates Project Papers |
| Language: | English |
| Published: |
2007
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/2349/ http://umpir.ump.edu.my/id/eprint/2349/1/YAP_PEI_XIANG.PDF |
| _version_ | 1848817034994909184 |
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| author | Yap, Pei Xiang |
| author_facet | Yap, Pei Xiang |
| author_sort | Yap, Pei Xiang |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | In this thesis, the Total Quality Management (TQM) that applied in manufacturing industry is studied theoretically through a case study in manufacturing industry. The study is about the philosophy and concept of TQM, and to analyze the
implementation of TQM as well as the constraints and benefits of TQM. This thesis focuses on TQM approach in manufacturing industry in all functions at all levels of
the organization. This study was mainly carried out by preparing the letter to industry, industry visit, process mapping, data collection, analysis of the data, result
and discussion of the analysis, and conclusion. In this case study, Mitsumi Technology (M) Sdn. Bhd. (MSE) was examined and the results for a different year have been discussed. The study shows that the implementation of TQM in Mitsumi is based on the first defective ratio, double check, customer claim, productivity, inventory, and supplier performance. TQM in Mitsumi did not successful achieved the target even though Mitsumi had implement TQM for a long time. This is due to the improper planning of the organization, and lack of continuous training and education of the employees. Finally, it is hope that the results from the study could
contribute to the researcher for future improvement. |
| first_indexed | 2025-11-15T01:15:21Z |
| format | Undergraduates Project Papers |
| id | ump-2349 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T01:15:21Z |
| publishDate | 2007 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-23492021-06-09T07:34:50Z http://umpir.ump.edu.my/id/eprint/2349/ Total quality management approach, a case study in manufacturing industry Yap, Pei Xiang HD Industries. Land use. Labor In this thesis, the Total Quality Management (TQM) that applied in manufacturing industry is studied theoretically through a case study in manufacturing industry. The study is about the philosophy and concept of TQM, and to analyze the implementation of TQM as well as the constraints and benefits of TQM. This thesis focuses on TQM approach in manufacturing industry in all functions at all levels of the organization. This study was mainly carried out by preparing the letter to industry, industry visit, process mapping, data collection, analysis of the data, result and discussion of the analysis, and conclusion. In this case study, Mitsumi Technology (M) Sdn. Bhd. (MSE) was examined and the results for a different year have been discussed. The study shows that the implementation of TQM in Mitsumi is based on the first defective ratio, double check, customer claim, productivity, inventory, and supplier performance. TQM in Mitsumi did not successful achieved the target even though Mitsumi had implement TQM for a long time. This is due to the improper planning of the organization, and lack of continuous training and education of the employees. Finally, it is hope that the results from the study could contribute to the researcher for future improvement. 2007-11 Undergraduates Project Papers NonPeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/2349/1/YAP_PEI_XIANG.PDF Yap, Pei Xiang (2007) Total quality management approach, a case study in manufacturing industry. Faculty of Mechanical Engineering, Universiti Malaysia Pahang. |
| spellingShingle | HD Industries. Land use. Labor Yap, Pei Xiang Total quality management approach, a case study in manufacturing industry |
| title | Total quality management approach, a case study in manufacturing industry |
| title_full | Total quality management approach, a case study in manufacturing industry |
| title_fullStr | Total quality management approach, a case study in manufacturing industry |
| title_full_unstemmed | Total quality management approach, a case study in manufacturing industry |
| title_short | Total quality management approach, a case study in manufacturing industry |
| title_sort | total quality management approach, a case study in manufacturing industry |
| topic | HD Industries. Land use. Labor |
| url | http://umpir.ump.edu.my/id/eprint/2349/ http://umpir.ump.edu.my/id/eprint/2349/1/YAP_PEI_XIANG.PDF |