Determinant Factors of Total Quality Management (TQM) and Human Capital Management (HCM) for Product Quality Improvement in Herbal Industry in Malaysia
This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. R...
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| Format: | Article |
| Language: | English |
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Institute of Research and Journal
2018
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| Online Access: | http://umpir.ump.edu.my/id/eprint/22381/ http://umpir.ump.edu.my/id/eprint/22381/1/Determinant%20Factors%20of%20Total%20Quality%20Management%20%28TQM%29.pdf |
| _version_ | 1848821581879443456 |
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| author | Mazita, Mokhtar Wan Khairul Anuar, Wan Abdul Manan Ida Rizyani, Tahir Azizan, Azit Siti Maryam Shaidatul, Khamdi |
| author_facet | Mazita, Mokhtar Wan Khairul Anuar, Wan Abdul Manan Ida Rizyani, Tahir Azizan, Azit Siti Maryam Shaidatul, Khamdi |
| author_sort | Mazita, Mokhtar |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. Regression analysis and confirmatory factor analysis were utilized to test the hypotheses claim in the study. It was found that quality maintenance and visionary leadership were having a high beta coefficient with product quality, confirming that maintenance of quality is a more important factor that increases product quality and customer satisfaction in the contexts of Malaysian herbal industry. Consequently, this study provided further evidence of the hypothesis made. Through these findings, the quality standard of Malaysian herbal products will be achieved and established |
| first_indexed | 2025-11-15T02:27:38Z |
| format | Article |
| id | ump-22381 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T02:27:38Z |
| publishDate | 2018 |
| publisher | Institute of Research and Journal |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-223812020-06-02T08:02:17Z http://umpir.ump.edu.my/id/eprint/22381/ Determinant Factors of Total Quality Management (TQM) and Human Capital Management (HCM) for Product Quality Improvement in Herbal Industry in Malaysia Mazita, Mokhtar Wan Khairul Anuar, Wan Abdul Manan Ida Rizyani, Tahir Azizan, Azit Siti Maryam Shaidatul, Khamdi T Technology (General) This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. Regression analysis and confirmatory factor analysis were utilized to test the hypotheses claim in the study. It was found that quality maintenance and visionary leadership were having a high beta coefficient with product quality, confirming that maintenance of quality is a more important factor that increases product quality and customer satisfaction in the contexts of Malaysian herbal industry. Consequently, this study provided further evidence of the hypothesis made. Through these findings, the quality standard of Malaysian herbal products will be achieved and established Institute of Research and Journal 2018 Article PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/22381/1/Determinant%20Factors%20of%20Total%20Quality%20Management%20%28TQM%29.pdf Mazita, Mokhtar and Wan Khairul Anuar, Wan Abdul Manan and Ida Rizyani, Tahir and Azizan, Azit and Siti Maryam Shaidatul, Khamdi (2018) Determinant Factors of Total Quality Management (TQM) and Human Capital Management (HCM) for Product Quality Improvement in Herbal Industry in Malaysia. International Journal of Management and Applied Science (IJMAS), 4 (11). pp. 5-7. ISSN 2394-7926. (Published) http://ijmas.iraj.in/paper_detail.php?paper_id=14704&name=Determinant_Factors_of_Total_Quality_Management_(TQM)_and_Human_Capital_Management_(HCM)_for_Product_Quality_Improvement_in_Herbal_Industry_in_Malaysia |
| spellingShingle | T Technology (General) Mazita, Mokhtar Wan Khairul Anuar, Wan Abdul Manan Ida Rizyani, Tahir Azizan, Azit Siti Maryam Shaidatul, Khamdi Determinant Factors of Total Quality Management (TQM) and Human Capital Management (HCM) for Product Quality Improvement in Herbal Industry in Malaysia |
| title | Determinant Factors of Total Quality Management (TQM) and Human Capital Management (HCM) for Product Quality Improvement in Herbal Industry in Malaysia |
| title_full | Determinant Factors of Total Quality Management (TQM) and Human Capital Management (HCM) for Product Quality Improvement in Herbal Industry in Malaysia |
| title_fullStr | Determinant Factors of Total Quality Management (TQM) and Human Capital Management (HCM) for Product Quality Improvement in Herbal Industry in Malaysia |
| title_full_unstemmed | Determinant Factors of Total Quality Management (TQM) and Human Capital Management (HCM) for Product Quality Improvement in Herbal Industry in Malaysia |
| title_short | Determinant Factors of Total Quality Management (TQM) and Human Capital Management (HCM) for Product Quality Improvement in Herbal Industry in Malaysia |
| title_sort | determinant factors of total quality management (tqm) and human capital management (hcm) for product quality improvement in herbal industry in malaysia |
| topic | T Technology (General) |
| url | http://umpir.ump.edu.my/id/eprint/22381/ http://umpir.ump.edu.my/id/eprint/22381/ http://umpir.ump.edu.my/id/eprint/22381/1/Determinant%20Factors%20of%20Total%20Quality%20Management%20%28TQM%29.pdf |