Modern chatbot systems: a technical review
Chatbot (abbreviated Chatting Robot) is a computer sys- tem that allows human to interact with computer using Natural Human Language. This paper intents to present a technical review of ve mod- ern chatbot systems namely DeepProbe (July, 2017), Alime (August, 2017), SuperAgent (August, 2017), MILABO...
| Main Authors: | , |
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| Format: | Book Chapter |
| Language: | English |
| Published: |
Springer Nature Switzerland
2019
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/22208/ http://umpir.ump.edu.my/id/eprint/22208/20/16.1%20Modern%20Chatbot%20Systems-%20A%20Technical%20Review.pdf |
| _version_ | 1848821536464568320 |
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| author | Abbas Saliimi, Lokman M. A., Ameedeen |
| author_facet | Abbas Saliimi, Lokman M. A., Ameedeen |
| author_sort | Abbas Saliimi, Lokman |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | Chatbot (abbreviated Chatting Robot) is a computer sys- tem that allows human to interact with computer using Natural Human Language. This paper intents to present a technical review of ve mod- ern chatbot systems namely DeepProbe (July, 2017), Alime (August, 2017), SuperAgent (August, 2017), MILABOT (November, 2017) and RubyStar (December, 2017). Review elements are architectural design and domain/case study implementation with performance evaluation. Architectural design review will cover topic surrounding chatbot's knowl- edge domain, response generation, text processing and machine learning model, while implementation review will cover dataset usage (mainly to- wards machine learning model training) and evaluation strategy towards analyzing the quality level of chatbot's response. A summarize table of all reviewed elements is shown at the end of this paper together with discussion on our insight regarding reviewed elements. This paper will concludes with our review on future roadmap for modern chatbot design. |
| first_indexed | 2025-11-15T02:26:54Z |
| format | Book Chapter |
| id | ump-22208 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T02:26:54Z |
| publishDate | 2019 |
| publisher | Springer Nature Switzerland |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-222082021-02-24T01:59:47Z http://umpir.ump.edu.my/id/eprint/22208/ Modern chatbot systems: a technical review Abbas Saliimi, Lokman M. A., Ameedeen QA76 Computer software Chatbot (abbreviated Chatting Robot) is a computer sys- tem that allows human to interact with computer using Natural Human Language. This paper intents to present a technical review of ve mod- ern chatbot systems namely DeepProbe (July, 2017), Alime (August, 2017), SuperAgent (August, 2017), MILABOT (November, 2017) and RubyStar (December, 2017). Review elements are architectural design and domain/case study implementation with performance evaluation. Architectural design review will cover topic surrounding chatbot's knowl- edge domain, response generation, text processing and machine learning model, while implementation review will cover dataset usage (mainly to- wards machine learning model training) and evaluation strategy towards analyzing the quality level of chatbot's response. A summarize table of all reviewed elements is shown at the end of this paper together with discussion on our insight regarding reviewed elements. This paper will concludes with our review on future roadmap for modern chatbot design. Springer Nature Switzerland 2019-05 Book Chapter PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/22208/20/16.1%20Modern%20Chatbot%20Systems-%20A%20Technical%20Review.pdf Abbas Saliimi, Lokman and M. A., Ameedeen (2019) Modern chatbot systems: a technical review. In: Proceedings of the Future Technologies Conference (FTC) 2018. Advances in Intelligent Systems and Computing, 2 . Springer Nature Switzerland, Switzerland, pp. 1012-1023. ISBN 978-3-030-02683-7 https://link.springer.com/chapter/10.1007/978-3-030-02683-7_75 DOI: https://doi.org/10.1007/978-3-030-02683-7_75 |
| spellingShingle | QA76 Computer software Abbas Saliimi, Lokman M. A., Ameedeen Modern chatbot systems: a technical review |
| title | Modern chatbot systems: a technical review |
| title_full | Modern chatbot systems: a technical review |
| title_fullStr | Modern chatbot systems: a technical review |
| title_full_unstemmed | Modern chatbot systems: a technical review |
| title_short | Modern chatbot systems: a technical review |
| title_sort | modern chatbot systems: a technical review |
| topic | QA76 Computer software |
| url | http://umpir.ump.edu.my/id/eprint/22208/ http://umpir.ump.edu.my/id/eprint/22208/ http://umpir.ump.edu.my/id/eprint/22208/ http://umpir.ump.edu.my/id/eprint/22208/20/16.1%20Modern%20Chatbot%20Systems-%20A%20Technical%20Review.pdf |