Adoption of customer centered service in Public University: a case study in Malaysia

Adoption of customer centered service in Public University: a case study in Malaysia

The Information and Communication Technology (ICT) represents a basis for the development of academic institution in public sector. Thus, there is a huge emerging from the traditional academic institution into technological environment based. ICT implementations indirectly will represent the major c...

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Bibliographic Details
Main Authors: NorHapiza, Mohd Ariffin, Norfarizan, Mohd Daud
Format: Conference or Workshop Item
Language:English
Published: Springer Verlag 2018
Subjects:
QA75 Electronic computers. Computer science
T Technology (General)
Online Access:http://umpir.ump.edu.my/id/eprint/22194/
http://umpir.ump.edu.my/id/eprint/22194/1/Adoption%20of%20Customer%20Centered%20Service%20in%20Public%20University.pdf

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