Boosting Quality Performance Through Customer Knowledge Management and Service Innovation Capability in the Automotive Industry

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Boosting Quality Performance Through Customer Knowledge Management and Service Innovation Capability in the Automotive Industry

The intention of service innovation capability in the automotive industry is seen as a sustainable competitive advantage that drives the firm’s quality performance. It is a holding ability to absorb, adapt and transform a given technology into the operational, managerial and assignable routines that...

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Bibliographic Details
Main Authors:	Jaludin, Janteng, Cheng, Ling Tan, Fernando, Yudi
Format:	Conference or Workshop Item
Language:	English
Published:	Academic Conferences and Publishing International Limited Reading, UK 2018
Subjects:	HD28 Management. Industrial Management
Online Access:	http://umpir.ump.edu.my/id/eprint/22043/ http://umpir.ump.edu.my/id/eprint/22043/1/Boosting%20Quality%20Performance%20Through.pdf

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