Contact Centre Service Excellence: A Proposed Conceptual Framework

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Contact Centre Service Excellence: A Proposed Conceptual Framework

This paper aims to develop a proposed conceptual framework that can be used in studying the determinants of contact centre service excellence for the continuously growing contact centre business globally. A content analysis method is performed on a range of English-written published papers between 1...

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Bibliographic Details
Main Authors:	Dharamdass, Surya, Fernando, Yudi
Format:	Article
Language:	English
Published:	Inderscience Enterprises Ltd. 2018
Subjects:	HD Industries. Land use. Labor
Online Access:	http://umpir.ump.edu.my/id/eprint/20436/ http://umpir.ump.edu.my/id/eprint/20436/1/fim-2017-yudi-Contact%20Centre%20Service%20Excellence.pdf

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