Identifying the Antecedents for Relationship Quality Model and Its Outcomes for Priority Banking Customers in Indonesia

Identifying the Antecedents for Relationship Quality Model and Its Outcomes for Priority Banking Customers in Indonesia

Indonesian banks have started to focus on finding the right relationship quality model to be applied to their day-to-day operation, particularly for their priority banking customers (PBC) who contribute the most to their profitable growth. This study investigates firstly, whether positive emotional...

Full description

Bibliographic Details
Main Authors: Syafrizal, ., Nabsiah, Abdul Wahid, Ishak, Ismail
Format: Article
Language:English
Published: Penerbit Universiti Sains Malaysia 2017
Subjects:
HD28 Management. Industrial Management
Online Access:http://umpir.ump.edu.my/id/eprint/18306/
http://umpir.ump.edu.my/id/eprint/18306/1/Identifying%20the%20Antecedents%20for%20Relationship%20Quality%20Model%20and%20Its%20Outcomes%20for%20Priority%20Banking%20Customers%20in%20Indonesia.pdf

Similar Items

Similar Items