A study of queuing time in waiting line of supermarket at cashier counter by using simulation
This study focuses on queuing time in waiting line in relationship to the customer satisfaction. This study was conducted to the operational activity on cashier counter at one on the supermarket in Kuantan. This study applied simulation approach by using Arena Software to develop and simulate actual...
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| Format: | Undergraduates Project Papers |
| Language: | English |
| Published: |
2015
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| Online Access: | http://umpir.ump.edu.my/id/eprint/16002/ http://umpir.ump.edu.my/id/eprint/16002/1/37.A%20study%20of%20queuing%20time%20in%20waiting%20line%20of%20supermarket%20at%20cashier%20counter%20by%20using%20simulation.pdf |
| _version_ | 1848820093626089472 |
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| author | Nur Atirah, Abit |
| author_facet | Nur Atirah, Abit |
| author_sort | Nur Atirah, Abit |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | This study focuses on queuing time in waiting line in relationship to the customer satisfaction. This study was conducted to the operational activity on cashier counter at one on the supermarket in Kuantan. This study applied simulation approach by using Arena Software to develop and simulate actual process at cashier counter. This study took one year duration to be completed. It is the quantitative study in which the performance is measured by the utilization for the whole system at cashier counter. By using simulation model on cashier counter, this is significant improvement on queuing time in waiting line by 30% on the normal duration (Recording 1 min 90 sec). |
| first_indexed | 2025-11-15T02:03:58Z |
| format | Undergraduates Project Papers |
| id | ump-16002 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T02:03:58Z |
| publishDate | 2015 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-160022023-03-09T07:22:49Z http://umpir.ump.edu.my/id/eprint/16002/ A study of queuing time in waiting line of supermarket at cashier counter by using simulation Nur Atirah, Abit HD28 Management. Industrial Management This study focuses on queuing time in waiting line in relationship to the customer satisfaction. This study was conducted to the operational activity on cashier counter at one on the supermarket in Kuantan. This study applied simulation approach by using Arena Software to develop and simulate actual process at cashier counter. This study took one year duration to be completed. It is the quantitative study in which the performance is measured by the utilization for the whole system at cashier counter. By using simulation model on cashier counter, this is significant improvement on queuing time in waiting line by 30% on the normal duration (Recording 1 min 90 sec). 2015-12 Undergraduates Project Papers NonPeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/16002/1/37.A%20study%20of%20queuing%20time%20in%20waiting%20line%20of%20supermarket%20at%20cashier%20counter%20by%20using%20simulation.pdf Nur Atirah, Abit (2015) A study of queuing time in waiting line of supermarket at cashier counter by using simulation. Faculty of Industrial Management, Universiti Malaysia Pahang. |
| spellingShingle | HD28 Management. Industrial Management Nur Atirah, Abit A study of queuing time in waiting line of supermarket at cashier counter by using simulation |
| title | A study of queuing time in waiting line of supermarket at cashier counter by using simulation |
| title_full | A study of queuing time in waiting line of supermarket at cashier counter by using simulation |
| title_fullStr | A study of queuing time in waiting line of supermarket at cashier counter by using simulation |
| title_full_unstemmed | A study of queuing time in waiting line of supermarket at cashier counter by using simulation |
| title_short | A study of queuing time in waiting line of supermarket at cashier counter by using simulation |
| title_sort | study of queuing time in waiting line of supermarket at cashier counter by using simulation |
| topic | HD28 Management. Industrial Management |
| url | http://umpir.ump.edu.my/id/eprint/16002/ http://umpir.ump.edu.my/id/eprint/16002/1/37.A%20study%20of%20queuing%20time%20in%20waiting%20line%20of%20supermarket%20at%20cashier%20counter%20by%20using%20simulation.pdf |