The relationship between customer service and the organizational performance
Customer Service is not something new for us. Many industries now are practically in using customer service as to make sure their company can get a good connection between them with the customers. Customer service also helps to manage good organizational performance. For this thesis, it will find th...
| Main Author: | Mohd Hafizul Afiq, Su' Aif |
|---|---|
| Format: | Undergraduates Project Papers |
| Language: | English |
| Published: |
2015
|
| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/15924/ http://umpir.ump.edu.my/id/eprint/15924/1/The%20relationship%20between%20customer%20service%20and%20the%20organizational%20performance-CD%2010319.pdf |
Similar Items
Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
by: Cheng, Boon Liat *, et al.
Published: (2017)
by: Cheng, Boon Liat *, et al.
Published: (2017)
Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty
by: Cheng, Boon Liat, et al.
Published: (2017)
by: Cheng, Boon Liat, et al.
Published: (2017)
A Study on the Relationship between Management Accounting Practices, Strategy Alignment and Organizational Performance
by: Lee, Mei Yi
Published: (2014)
by: Lee, Mei Yi
Published: (2014)
The perceived relationship between organizational climate and job satisfaction among social security organizational employee in Sarawak
by: Sangkan, Phillip
Published: (2005)
by: Sangkan, Phillip
Published: (2005)
Determining relationship between strategic human resource management practices and organizational commitment
by: Al Adresi, Alaeldeen, et al.
Published: (2017)
by: Al Adresi, Alaeldeen, et al.
Published: (2017)
Does Perceived Organizational Support
Mediate The Relationship Between Human
Resource Management Practices And
Organizational Commitment?
by: Mohd. Nasurdin, Aizzat, et al.
Published: (2008)
by: Mohd. Nasurdin, Aizzat, et al.
Published: (2008)
Relationship Between Rate Of Promotion And Perceived
Organizational Political Climate
by: Cheah, Ken Cheong
Published: (1998)
by: Cheah, Ken Cheong
Published: (1998)
The relationship between organizational justice and effectiveness of performance appraisal system
by: Zamlie, Bin Aba
Published: (2011)
by: Zamlie, Bin Aba
Published: (2011)
Case on Customized Logistics Services
by: Siti Afiqah, Kamaruzaman
Published: (2017)
by: Siti Afiqah, Kamaruzaman
Published: (2017)
Relationship between Restaurant Experiences and Customer Satisfaction – Malaysia Based Chain Restaurants
by: Xie, Tian
Published: (2013)
by: Xie, Tian
Published: (2013)
Evaluating the Links between Relationship Marketing and Customer Loyalty in the Malaysian Retailing Industry
by: Phua, Tin Chew
Published: (2012)
by: Phua, Tin Chew
Published: (2012)
The Mediating Effect Of
Competitive Advantage On The
Relationship Between
Organizational Learning And
Collective Human Capital With
Firm Performance In Mnes
by: Dass, Phynthamilkumaran Siea
Published: (2018)
by: Dass, Phynthamilkumaran Siea
Published: (2018)
Relationship of performance with services promotion through internet : an empirical study of Malaysia Service Companies
by: Norazlina , Mohd Yasin
Published: (2005)
by: Norazlina , Mohd Yasin
Published: (2005)
Organizational Factors Contributing To Service Recovery Performance In Indonesian Islamic Banks
by: Dalimunthe, Zainul Bahri
Published: (2014)
by: Dalimunthe, Zainul Bahri
Published: (2014)
Relationship between customer care and business volume : the case of Concorde Hotel, Kuala Lumpur
by: Sudeep Salil, Chatterjee
Published: (2006)
by: Sudeep Salil, Chatterjee
Published: (2006)
Relationship between organizational environmental management practices and employees’ organizational citizenship behaviour toward the environment - eco initiatives: The influence of affective commitment towards the environment
by: Soon-Yew, Ju, et al.
Published: (2018)
by: Soon-Yew, Ju, et al.
Published: (2018)
The Relationship Between Service
Innovation Management Practices On
Performance Within Telecommunications
Industry In Malaysia
by: Taghizadeh, Seyedeh Khadijeh
Published: (2015)
by: Taghizadeh, Seyedeh Khadijeh
Published: (2015)
The effect of Human Resource Management (HRM) practices in service-oriented Organizational Citizenship Behaviour (OCB): Case of telecommunications and internet service providers in Malaysia
by: Thanigaivel R, Krishnan *, et al.
Published: (2017)
by: Thanigaivel R, Krishnan *, et al.
Published: (2017)
Examine The Relationship Of SCM Practices And Organizational Behaviour : A Case Analysis Of Malaysia Service Industry
by: Khang, Tai Siaw
Published: (2009)
by: Khang, Tai Siaw
Published: (2009)
An evaluation of the factors that affecting the job satisfaction and relationship between job satisfaction and organizational commitment in education industry.
by: Chong, Pao Ni, et al.
Published: (2011)
by: Chong, Pao Ni, et al.
Published: (2011)
The Influence of Self-Service Experiences on Customer Satisfaction
by: Norashikin, Jalani, et al.
Published: (2023)
by: Norashikin, Jalani, et al.
Published: (2023)
Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
by: Chen, Kai
Published: (2012)
by: Chen, Kai
Published: (2012)
Boosting Quality Performance Through Customer Knowledge Management and Service Innovation Capability in the Automotive Industry
by: Jaludin, Janteng, et al.
Published: (2018)
by: Jaludin, Janteng, et al.
Published: (2018)
A Comprehensive Model Linking Human Resource Management
Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia
by: Nasurdin, Aizzat Mohd., et al.
Published: (2015)
by: Nasurdin, Aizzat Mohd., et al.
Published: (2015)
Customer-Brand Relationship: What the Universities Should Know
by: Sharizal Hashim ,, et al.
Published: (2019)
by: Sharizal Hashim ,, et al.
Published: (2019)
Examining the Relationship between Organizational Commitment and Non-Supervisory Organizational Citizenship Behaviour
by: Hemaloshinee, Vasudevan A.
Published: (2021)
by: Hemaloshinee, Vasudevan A.
Published: (2021)
The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty
by: Bagyalakshmi Gopi,, et al.
Published: (2020)
by: Bagyalakshmi Gopi,, et al.
Published: (2020)
The Relationship Between Organizational Ethical Climate, Organizational Trust, Perceived Stress, And Work Engagement: Perception Of Public-Sector Employees In The West Bank, Palestine
by: Jarrar, Tariq T M
Published: (2022)
by: Jarrar, Tariq T M
Published: (2022)
Organizational context and knowledge transfer: the
mediating effect of organizational socialization in
Malaysian service organizations
by: Islam, Md. Zahidul
Published: (2007)
by: Islam, Md. Zahidul
Published: (2007)
The Impact of Relationship Marketing On Customer Loyalty in Malaysian Banks
by: Zhou, Ruijie
Published: (2012)
by: Zhou, Ruijie
Published: (2012)
Service Quality And Customer Satisfaction: Rapid Kuantan In Kuantan Route, Malaysia
by: Liu, Yao, et al.
Published: (2014)
by: Liu, Yao, et al.
Published: (2014)
Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal
by: Zaid, Dina Najihah
Published: (2008)
by: Zaid, Dina Najihah
Published: (2008)
The Relationship between Intellectual Capital and Software Sector Performance in Malaysia
by: Pee, Ding Liang
Published: (2014)
by: Pee, Ding Liang
Published: (2014)
The Influence of Organizational Culture on Employee Commitment Level in the Shared Services Industry in Malaysia
by: Nadarajan, Logeshwaran
Published: (2014)
by: Nadarajan, Logeshwaran
Published: (2014)
The Relationship between Organisational Culture and Knowledge Management among Employees at Shared Service Centres in Malaysia
by: Saw, Ed Mond
Published: (2016)
by: Saw, Ed Mond
Published: (2016)
Achieving Customer Intimacy Through Application Of Knowledge Management In Customer Relationship Management
by: Tan, Soo Leong
Published: (2008)
by: Tan, Soo Leong
Published: (2008)
The influence of service marketing mix and umrah service quality on customer satisfaction and customer loyalty towards umrah travel agents in Malaysia
by: Othman, Bestoon Abdulmaged, et al.
Published: (2021)
by: Othman, Bestoon Abdulmaged, et al.
Published: (2021)
The Relationships Between
Talent Management Practices,
Perceived Organizational Support, Employee Engagement And Employee Retention In Malaysian Glcs
by: Isa, Aerni
Published: (2020)
by: Isa, Aerni
Published: (2020)
Relationship Between Corporate Governance Mechanisms and Its Influences On Company Performance
by: Kalpana Manori, Perumal
Published: (2019)
by: Kalpana Manori, Perumal
Published: (2019)
The Mediation Role of Strategic Orientation between Human Resource Management and Organizational Performance: Evidence from Maldivian Hotels and Resorts
by: Hawwa, Nazla Zubair
Published: (2013)
by: Hawwa, Nazla Zubair
Published: (2013)
Similar Items
-
Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
by: Cheng, Boon Liat *, et al.
Published: (2017) -
Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty
by: Cheng, Boon Liat, et al.
Published: (2017) -
A Study on the Relationship between Management Accounting Practices, Strategy Alignment and Organizational Performance
by: Lee, Mei Yi
Published: (2014) -
The perceived relationship between organizational climate and job satisfaction among social security organizational employee in Sarawak
by: Sangkan, Phillip
Published: (2005) -
Determining relationship between strategic human resource management practices and organizational commitment
by: Al Adresi, Alaeldeen, et al.
Published: (2017)