Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation

Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation

How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper is fueled by the investigation on the empirical framework of such question. Cost and quality which are seen as key factors of measurement...

Full description

Bibliographic Details
Main Authors: Oluyinka, Oludapo Samson, Cheng, Jack Kie, Puteri Fadzline, Muhamad Tamyez, Ayodele, Freida Ozavize
Format: Conference or Workshop Item
Language:English
Published: ESB Business School 2016
Subjects:
HD Industries. Land use. Labor
Online Access:http://umpir.ump.edu.my/id/eprint/15565/
http://umpir.ump.edu.my/id/eprint/15565/1/fim-2016-samson-Business%20Process%20Outsourcing%20Performance%20Evaluation.pdf

Similar Items

Similar Items