A study on the management system in the healthcare sector using service quality concept

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A study on the management system in the healthcare sector using service quality concept

This study was carried out to investigate the factors that effect to service quality in the healthcare sector and to analyze the relationship between the factors of quality service that influences the customer's satisfaction in healthcare sector. This study carried out on hospitals that are sel...

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Bibliographic Details
Main Author:	Ahmad, Othman
Format:	Thesis
Language:	English
Published:	2012
Subjects:	R Medicine (General) T Technology (General)
Online Access:	http://umpir.ump.edu.my/id/eprint/15314/ http://umpir.ump.edu.my/id/eprint/15314/11/A%20study%20on%20the%20management%20system%20in%20the%20Healthcare%20sector%20using%20service%20quality%20concept.pdf

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