Operational Performance of Courier Companies to E-Business Firms: Literature Review
This study aim to reviewing of operational performance in courier service companies as a third party logistics (3PL) to their business partner and customer, which is among them use of technology in business operations. It consists the definitions, process, types, components and theories of operation...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Universiti Malaysia Pahang
2016
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/14652/ http://umpir.ump.edu.my/id/eprint/14652/1/Operational%20Performance%20of%20Courier%20Companies%20to%20E-Business%20Firms-%20Literature%20Review.pdf |
| _version_ | 1848819774465769472 |
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| author | Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai |
| author_facet | Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai |
| author_sort | Nurul, Izzah |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | This study aim to reviewing of operational performance in courier service companies as a third party logistics (3PL) to their business partner and customer, which is among them use of technology in business operations. It consists the definitions, process, types, components and theories of operational within joint venture or operations between courier companies their business partner or customers. Firstly we reviewing operational competence before we describe about operational performance based on literature of operational management. Because we found in literature of operation management, that operational performance origin based on operational competence, and operational performance consists of technology utilized for instance e-commerce and e-business systems integration to assist business operations systems with suppliers and customers. We concluded, that logistics suppliers and business partners should have trust because they dependence each other to run business operation, thus from operational performance we can know level of dependence, trust and sale growth of e-business firms with their logistics supplier provided by of courier companies. |
| first_indexed | 2025-11-15T01:58:54Z |
| format | Conference or Workshop Item |
| id | ump-14652 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T01:58:54Z |
| publishDate | 2016 |
| publisher | Universiti Malaysia Pahang |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-146522018-02-06T04:03:47Z http://umpir.ump.edu.my/id/eprint/14652/ Operational Performance of Courier Companies to E-Business Firms: Literature Review Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai HD28 Management. Industrial Management This study aim to reviewing of operational performance in courier service companies as a third party logistics (3PL) to their business partner and customer, which is among them use of technology in business operations. It consists the definitions, process, types, components and theories of operational within joint venture or operations between courier companies their business partner or customers. Firstly we reviewing operational competence before we describe about operational performance based on literature of operational management. Because we found in literature of operation management, that operational performance origin based on operational competence, and operational performance consists of technology utilized for instance e-commerce and e-business systems integration to assist business operations systems with suppliers and customers. We concluded, that logistics suppliers and business partners should have trust because they dependence each other to run business operation, thus from operational performance we can know level of dependence, trust and sale growth of e-business firms with their logistics supplier provided by of courier companies. Universiti Malaysia Pahang 2016 Conference or Workshop Item PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/14652/1/Operational%20Performance%20of%20Courier%20Companies%20to%20E-Business%20Firms-%20Literature%20Review.pdf Nurul, Izzah and Liu, Yao and Cheng, Jack Kie and Damhuji, Rifai (2016) Operational Performance of Courier Companies to E-Business Firms: Literature Review. In: Proceedings of The National Conference for Postgraduate Research (NCON-PGR 2016) , 24-25 September 2016 , Universiti Malaysia Pahang (UMP), Pekan, Pahang. pp. 77-84.. (Published) http://ee.ump.edu.my/ncon/wp-content/uploads/2016/10/Proceeding-NCON-PGR-2016.zip |
| spellingShingle | HD28 Management. Industrial Management Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title | Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title_full | Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title_fullStr | Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title_full_unstemmed | Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title_short | Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title_sort | operational performance of courier companies to e-business firms: literature review |
| topic | HD28 Management. Industrial Management |
| url | http://umpir.ump.edu.my/id/eprint/14652/ http://umpir.ump.edu.my/id/eprint/14652/ http://umpir.ump.edu.my/id/eprint/14652/1/Operational%20Performance%20of%20Courier%20Companies%20to%20E-Business%20Firms-%20Literature%20Review.pdf |