The effects of perceived service quality on patient satisfaction and behavioral compliance at a multi speciality public hospital in state of Pahang

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The effects of perceived service quality on patient satisfaction and behavioral compliance at a multi speciality public hospital in state of Pahang

The quality of health care service is always at the forefront of professional, political, concern stakeholders, and managerial attention. However, the key dimensions contributing to health care service quality not been fully understood. Many studies have been conducted to measure health care service...

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Bibliographic Details
Main Author:	Bahari, Mohamed
Format:	Thesis
Language:	English
Published:	2015
Subjects:	RA Public aspects of medicine
Online Access:	http://umpir.ump.edu.my/id/eprint/10987/ http://umpir.ump.edu.my/id/eprint/10987/19/The%20Effects%20Of%20Perceived%20Service%20Quality%20On%E2%80%A6.pdf

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