Relationship between quality service determinants with the quality of cleaning service
Quality of Cleaning Service is an important essence in Cleaning Service Industry. Customers Satisfaction is often used as the evaluation method to determine the quality of cleaning service. Customer satisfaction is depends on the element of customers expectation and perception of quality which can b...
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| Format: | Undergraduates Project Papers |
| Language: | English |
| Published: |
2014
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| Online Access: | http://umpir.ump.edu.my/id/eprint/10958/ http://umpir.ump.edu.my/id/eprint/10958/1/Relationship%20between%20quality%20service%20determinants%20with%20the%20quality%20of%20cleaning%20service.pdf |
| _version_ | 1848818884817190912 |
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| author | Umi Nur Ai'syah, Zulkefli |
| author_facet | Umi Nur Ai'syah, Zulkefli |
| author_sort | Umi Nur Ai'syah, Zulkefli |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | Quality of Cleaning Service is an important essence in Cleaning Service Industry. Customers Satisfaction is often used as the evaluation method to determine the quality of cleaning service. Customer satisfaction is depends on the element of customers expectation and perception of quality which can be divided into four main determinants which is Functional Quality, Technical Quality, Process Quality and Aesthetic Quality. Therefore, this paper intends to identify the relationships of quality determinants and the quality of cleaning service as well as its dominant factor. So, the respondents targeted for this project is staffs that work in office in UMP Gambang. Questionnaires were distributed and collected. For the analysis performed on the gathered data, the study shows that there is correlation of quality determinants with the quality of cleaning service |
| first_indexed | 2025-11-15T01:44:46Z |
| format | Undergraduates Project Papers |
| id | ump-10958 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T01:44:46Z |
| publishDate | 2014 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-109582023-11-23T06:43:21Z http://umpir.ump.edu.my/id/eprint/10958/ Relationship between quality service determinants with the quality of cleaning service Umi Nur Ai'syah, Zulkefli HF Commerce Quality of Cleaning Service is an important essence in Cleaning Service Industry. Customers Satisfaction is often used as the evaluation method to determine the quality of cleaning service. Customer satisfaction is depends on the element of customers expectation and perception of quality which can be divided into four main determinants which is Functional Quality, Technical Quality, Process Quality and Aesthetic Quality. Therefore, this paper intends to identify the relationships of quality determinants and the quality of cleaning service as well as its dominant factor. So, the respondents targeted for this project is staffs that work in office in UMP Gambang. Questionnaires were distributed and collected. For the analysis performed on the gathered data, the study shows that there is correlation of quality determinants with the quality of cleaning service 2014 Undergraduates Project Papers NonPeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/10958/1/Relationship%20between%20quality%20service%20determinants%20with%20the%20quality%20of%20cleaning%20service.pdf Umi Nur Ai'syah, Zulkefli (2014) Relationship between quality service determinants with the quality of cleaning service. Faculty of Industrial Management, Universiti Malaysia Pahang. |
| spellingShingle | HF Commerce Umi Nur Ai'syah, Zulkefli Relationship between quality service determinants with the quality of cleaning service |
| title | Relationship between quality service determinants with the quality of cleaning service |
| title_full | Relationship between quality service determinants with the quality of cleaning service |
| title_fullStr | Relationship between quality service determinants with the quality of cleaning service |
| title_full_unstemmed | Relationship between quality service determinants with the quality of cleaning service |
| title_short | Relationship between quality service determinants with the quality of cleaning service |
| title_sort | relationship between quality service determinants with the quality of cleaning service |
| topic | HF Commerce |
| url | http://umpir.ump.edu.my/id/eprint/10958/ http://umpir.ump.edu.my/id/eprint/10958/1/Relationship%20between%20quality%20service%20determinants%20with%20the%20quality%20of%20cleaning%20service.pdf |