Human values and service quality in commercial banks of Malaysia: Mediating role of behavioural outcome / Zahra Kamiab

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Human values and service quality in commercial banks of Malaysia: Mediating role of behavioural outcome / Zahra Kamiab

There has been a significant diversity of opinion concerning the critical and effective role of values in human behaviour outcomes on organisation’s service quality. The Malaysian government has made tremendous structural changes to commercial banks that have led to mergers to ensure the banks could...

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Bibliographic Details
Main Author:	Zahra, Kamiab
Format:	Thesis
Published:	2017
Subjects:	HD28 Management. Industrial Management JF Political institutions (General)
Online Access:	http://studentsrepo.um.edu.my/7405/ http://studentsrepo.um.edu.my/7405/1/All.pdf http://studentsrepo.um.edu.my/7405/6/zahra.pdf

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