Apology strategies in English used by Malay undergraduates / Noorhayati Baharudin
This study aims to investigate the apology strategies in English used by 30 Malay undergraduates in Malaysia. It looks into the frequency, combination and sequential position of apology strategies used. The results reveal that the respondents employed different combinations of strategies to apolo...
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| Format: | Thesis |
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2016
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| Online Access: | http://studentsrepo.um.edu.my/6810/ http://studentsrepo.um.edu.my/6810/9/Hasilkerja.PDF |
| Summary: | This study aims to investigate the apology strategies in English used by 30 Malay
undergraduates in Malaysia. It looks into the frequency, combination and sequential
position of apology strategies used. The results reveal that the respondents employed
different combinations of strategies to apologize. The use of apology strategies varied
across six social situations. Most of the responses started with expression of apology (IFID)
followed by other strategies. The most common combinations employed are expression of
apology and explanation or account, expression of apology and repair and forbearance and
expression of apology, acknowledgement of responsibility and minimizing the degree of
offense. There is no significant difference in the way both gender apologized as they
employed similar strategies in their oral responses. The respondents used two to three
strategies the most to apologize. Finally, factors such as age, gender, social distance and
severity of the offense play an important role in determining the strategies chosen to
apologize. |
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