Customer satisfaction in Malaysian Healthcare sector / Josemoney J James

QR Code

Customer satisfaction in Malaysian Healthcare sector / Josemoney J James

This study aims to gauge and analyze the level of patient satisfaction in Malaysian hospitals. It also determines the contribution of patient satisfaction to positive word of mouth. Survey questionnaire was the main method of data collection. Dwilanguage questionnaire were used. The questionnaire w...

Full description

Bibliographic Details
Main Author:	James, Josemoney J
Format:	Thesis
Published:	2012
Subjects:	H Social Sciences (General) HD Industries. Land use. Labor
Online Access:	http://pendeta.um.edu.my/client/default/search/results?qu=Customer+satisfaction+in+Malaysian+Healthcare+sector&te= http://studentsrepo.um.edu.my/3913/1/1._Title_page%2C_abstract%2C_content.pdf http://studentsrepo.um.edu.my/3913/2/Chapter_1.0_%26_2.0_%E2%80%93_Introduction%26Lit_Review.pdf http://studentsrepo.um.edu.my/3913/3/Chapter_3.0_%E2%80%93_Methodology.pdf http://studentsrepo.um.edu.my/3913/4/Chapter_4.0_%26_5.0_Research_Result%26_Conclusion.pdf http://studentsrepo.um.edu.my/3913/5/Chapter_6_%E2%80%93_References.pdf

Similar Items

Empirical study of workplace spirituality and organisational commitment in Malaysia / James Lim Ooi Hee
by: Lim, James Ooi Hee
Published: (2010)

Customer satisfaction in hotel service industry at Kuching area
by: Rani, Kalemuthu.
Published: (2004)

A study on service quality in relations towards customer satisfaction among express bus customer in Kuantan /
by: Nor Fillianie, Aziz
Published: (2013)

Malaysians urged to grab chance to work in construction sector
by: Bernama, .
Published: (2021)

The Relationship Between Organisational Citizenship Behaviour And Job Satisfaction: Evidence From The Healthcare Industry In Klang Valley, Malaysia
by: Lew, Marvin San Jhen
Published: (2016)

Customers satisfaction towards the fast food restaurants' service quality: a case study in McDonald's, Kuching, Sarawak
by: Lim,, Sze Sze
Published: (2006)

The effect of cultural factors on the design and acceptance of assessment centre practices in Malaysian public sector
by: Mohd Hanafiah, Ahmad
Published: (2018)

Customer satisfaction : a case study on Lucent Technologies (Malaysia) Sdn. Bhd. / Kuah Kim Peng
by: Kuah, Kim Peng
Published: (1998)

Linking service climate with customer satisfaction in Perak hotel industry: a study from service provider perspective
by: H’ng, Chun Siang, et al.
Published: (2018)

Ethics and employees role for effective corporate governance in Malaysian private sectors
by: Kanageswary, Batumalai
Published: (2022)

Determinants of customer’s loyalty: An empirical study of Malaysian retail banking industry
by: Tan, William Wey Lian
Published: (2023)

A TQM approach on the measurement of customer satisfaction for users of cellular telephones / Subramaniam a/l K.S. Gopala Iyer
by: K. S. Gopala Iyer, Subramaniam
Published: (1998)

Factors Influencing Satisfaction Of Online Learning Environment Among Malaysians
by: Chong, Boon Keng
Published: (2022)

Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study
by: Arshad, Yusri, et al.
Published: (2011)

Lean management implementation in Malaysian public sectors: Critical success factors and performance implications
by: Zarifa Amira, Zulkeflee, et al.
Published: (2023)

Value innovation activities in the wireless telecommunications service sector: A case study of the Malaysian market
by: Hajar, Mohamed A., et al.
Published: (2020)

Level of ethics and integrity and internal audit capability: a comparison of two Malaysian public sector organizations
by: Asmawati, Sajari, et al.
Published: (2018)

The Effect of Perceived Organisational Support and Motivating Language of Leaders on Job Performance, Satisfaction and Commitment of Employees
by: James Stephon, A M Louis
Published: (2016)

The implementation of project management processes and its relationship with project success in the Malaysian interior design sector / Kashini Mahenthiran
by: Kashini, Mahenthiran
Published: (2022)

Chinese informal sector: An exploratory study on pasar malam in Kuala Lumpur
by: Anonymous, -
Published: (1983)

Internal Audit Capability Levels In Malaysian Public Sector Organizations: The Perceived Role Of Management Support And Cooperation With External Auditors
by: Nur Ain Zakiah, Mohd Yusof, et al.
Published: (2018)

The Impact Of Corporate Governance Factors On Job Satisfaction And Turnover Intention In The It Industry From A Malaysian Perspective
by: Ng, Yin Mei
Published: (2022)

Wage rate and employment in the manufacturing sector of Malaysia
by: Yusoff, Mohammed
Published: (2013)

The relationship between construction sector and economic in Malaysia
by: Mohamad Kamal, Ghani
Published: (2017)

An empirical analysis of the productivity of Sarawak's manufacturing sector
by: Then, Catherine Fui Yean.
Published: (2004)

A comparative study of hospital patients' satisfaction in China and Malaysia
by: He, YuanHanQing
Published: (2023)

Influence of work-family conflict, job demands and resilience on job burnout among employees in healthcare industry
by: Chan, Wai Kok, et al.
Published: (2021)

Enhancing customer satisfaction through open innovation communities: A comparison of knowledge management approaches
by: Lee, Chien Sing *, et al.
Published: (2022)

The moderating effect of firm size : the key determinants of internationalization of Malaysians small and medium enterprises (SMEs) in manufacturing sector / Toh Kar Wai
by: Toh, Kar Wai
Published: (2012)

An empirical study of emotional labor on customer loyalty intentions with mediating role of perceived service quality in banking sector
by: Muhammad Kashif, ., et al.
Published: (2022)

A study of job satisfaction among Royal Malaysian Air Force air defence operators / Tan Chee Seng
by: Tan, Chee Seng
Published: (2009)

Assessing the output and productivity of manufacturing sector to the export in Malaysia
by: Martin, Tulasi, et al.
Published: (2021)

Factors affecting customer loyalty in Malaysia Airlines Berhad
by: Wong, Zhi Sheng, et al.
Published: (2020)

Relationship between domestic fuel price and economic sectors in Malaysia
by: Jee, Brenda Hui Siang
Published: (2009)

To study the influences of the compensation, work environment and motivation on employee satisfaction among industrial trainees
by: Sam, Li Xing
Published: (2024)

Factors affecting service recovery performance and customer service employees
by: Shishi Kumar Piaralal,, et al.
Published: (2016)

Customer attitudes and intention to support Islamic social enterprises in Indonesia : the influence of celebrity and credibility / Sri Rahayu Hijrah Hati
by: Hati, Sri Rahayu Hijrah
Published: (2015)

Contributing factors of safety culture in the education sector: A systematic review
by: Siti Noraishah, Ismail, et al.
Published: (2025)

Infrastructure Project Governance: An Analysis Of Public Sector Project In Northern Pakistan
by: Khan, Asadullah, et al.
Published: (2018)

The Effects Of Corporate Governance On Firm Performance: Evidence From The Construction Sector
by: Wong, Choon Wai
Published: (2022)