Strategies to improve customer satisfaction with Industrialised Building System (IBS) houses and IBS adoption using Quality Function Deployment (QFD) application : a Malaysia based study / Nuzul Azam Haron

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Strategies to improve customer satisfaction with Industrialised Building System (IBS) houses and IBS adoption using Quality Function Deployment (QFD) application : a Malaysia based study / Nuzul Azam Haron

The Malaysian government has brought the Industrialised Building System (IBS) to the attention of all professionals in this industry. Due to certain barriers, the actual projection of the IBS adoption could not be achieved. One of the factors identified is the lack of customer satisfaction with I...

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Bibliographic Details
Main Author:	Nuzul Azam, Haron
Format:	Thesis
Published:	2012
Subjects:	NA Architecture TH Building construction
Online Access:	http://pendeta.um.edu.my/client/default/search/results?qu=Strategies+to+improve+customer+satisfaction+with+Industrialised+Building+System+%28IBS%29+houses+and+IBS+adoption+using+Quality+Function+Deployment+%28QFD%29+application&te= http://studentsrepo.um.edu.my/3861/1/1._Title_page%2C_abstract%2C_content.pdf http://studentsrepo.um.edu.my/3861/2/CHAPTER_1_INTRO_%26_CHAPTER_2_BACKGROUND_STUDY_ON_QUALITY_FUNCTION.pdf http://studentsrepo.um.edu.my/3861/3/CHAPTER_3_CUSTOMER_SATISFACTION_FACTORS.pdf http://studentsrepo.um.edu.my/3861/4/CHAPTER_4_RESEARCH_DESIGN_AND_METHOD.pdf http://studentsrepo.um.edu.my/3861/5/CHAPTER_5_RESULTS.pdf http://studentsrepo.um.edu.my/3861/6/CHAPTER_6_DISCUSSION_OF_THE_FINDINGS_%26_CHAPTER_7_CONCLUSION.pdf http://studentsrepo.um.edu.my/3861/7/References.pdf http://studentsrepo.um.edu.my/3861/8/X_Appendices.pdf

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