Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an attempt to reduce turnover intention / Wee Yu Ghee.
Acknowledging the need to pool human capital in the light of strong relational infrastructure so as to increase employees retention, this study examines the possibility of inducing organizational citizenship behaviour (OCB) through human resource (HR) philosophy embraced by the organizations, hig...
| _version_ | 1848772232877178880 |
|---|---|
| author | Wee, Yu Ghee |
| author_facet | Wee, Yu Ghee |
| author_sort | Wee, Yu Ghee |
| building | UM Research Repository |
| collection | Online Access |
| description | Acknowledging the need to pool human capital in the light of strong relational
infrastructure so as to increase employees retention, this study examines the possibility of
inducing organizational citizenship behaviour (OCB) through human resource (HR)
philosophy embraced by the organizations, high involvement HR practices and
organizational justice administered at the workplace. Two bases which form the relational
infrastructure, namely leader-member exchange and trust in supervisor are posited to be
potential mediators.
Based on the social exchange theory, an integrated model with three sets of
predicting variables (human resource philosophy, high involvement human resource
practices and organization justice), two mediating variables (leader-member exchange and
trust in supervisor), and two criterion variables (organizational citizenship behaviour and
turnover intention), is presented in this study.
Data was collected from frontline employees working in the five-star hotels in
Malaysia and tested through structural equation modeling. Consistent with previous
findings, HR philosophy drives the formulation of the bundles of high involvement human
resource practices. A new contribution is added to the existing body of knowledge where
such philosophy is found to have led to employees’ willingness in exhibiting citizenship
behaviour directed at organizations (OCBO) as a whole. High involvement HR practices,
however, do not elicit OCB but these practices are significantly related to leader-member
exchange, another new theoretical insight which should invite future research. Except for
distributive justice, procedural and interactional justice remain essential in promoting OCB
but these relationships are mediated by subordinates’ trust in supervisor.
Overall, the hotel frontline employees who have participated in this study exhibit
more of citizenship behaviour that is directed to benefit organizations as a whole, rather
than discretionary behaviour that is dedicated to specific individuals (OCBI). Significantly,
OCBO is negatively related to employee’s turnover intention. Both theoretical and
practical implications as well as avenues for future research are discussed. |
| first_indexed | 2025-11-14T13:23:15Z |
| format | Thesis |
| id | um-2697 |
| institution | University Malaya |
| institution_category | Local University |
| last_indexed | 2025-11-14T13:23:15Z |
| publishDate | 2010 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | um-26972013-07-10T08:30:09Z Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an attempt to reduce turnover intention / Wee Yu Ghee. Wee, Yu Ghee HF Commerce Acknowledging the need to pool human capital in the light of strong relational infrastructure so as to increase employees retention, this study examines the possibility of inducing organizational citizenship behaviour (OCB) through human resource (HR) philosophy embraced by the organizations, high involvement HR practices and organizational justice administered at the workplace. Two bases which form the relational infrastructure, namely leader-member exchange and trust in supervisor are posited to be potential mediators. Based on the social exchange theory, an integrated model with three sets of predicting variables (human resource philosophy, high involvement human resource practices and organization justice), two mediating variables (leader-member exchange and trust in supervisor), and two criterion variables (organizational citizenship behaviour and turnover intention), is presented in this study. Data was collected from frontline employees working in the five-star hotels in Malaysia and tested through structural equation modeling. Consistent with previous findings, HR philosophy drives the formulation of the bundles of high involvement human resource practices. A new contribution is added to the existing body of knowledge where such philosophy is found to have led to employees’ willingness in exhibiting citizenship behaviour directed at organizations (OCBO) as a whole. High involvement HR practices, however, do not elicit OCB but these practices are significantly related to leader-member exchange, another new theoretical insight which should invite future research. Except for distributive justice, procedural and interactional justice remain essential in promoting OCB but these relationships are mediated by subordinates’ trust in supervisor. Overall, the hotel frontline employees who have participated in this study exhibit more of citizenship behaviour that is directed to benefit organizations as a whole, rather than discretionary behaviour that is dedicated to specific individuals (OCBI). Significantly, OCBO is negatively related to employee’s turnover intention. Both theoretical and practical implications as well as avenues for future research are discussed. 2010 Thesis NonPeerReviewed application/pdf http://studentsrepo.um.edu.my/2697/1/preface.pdf application/pdf http://studentsrepo.um.edu.my/2697/2/CHAPTER_ONE.pdf application/pdf http://studentsrepo.um.edu.my/2697/3/CHAPTER_TWO%2D1.pdf application/pdf http://studentsrepo.um.edu.my/2697/4/CHAPTER_THREE.pdf application/pdf http://studentsrepo.um.edu.my/2697/5/CHAPTER_FOUR.pdf application/pdf http://studentsrepo.um.edu.my/2697/6/CHAPTER_FIVE.pdf application/pdf http://studentsrepo.um.edu.my/2697/7/References.pdf application/pdf http://studentsrepo.um.edu.my/2697/8/Appendix.pdf http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01UTAMA/0/5?searchdata1="Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an at"{245} Wee, Yu Ghee (2010) Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an attempt to reduce turnover intention / Wee Yu Ghee. PhD thesis, Universiti Malaya. http://studentsrepo.um.edu.my/2697/ |
| spellingShingle | HF Commerce Wee, Yu Ghee Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an attempt to reduce turnover intention / Wee Yu Ghee. |
| title | Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an attempt to reduce turnover intention / Wee Yu Ghee. |
| title_full | Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an attempt to reduce turnover intention / Wee Yu Ghee. |
| title_fullStr | Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an attempt to reduce turnover intention / Wee Yu Ghee. |
| title_full_unstemmed | Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an attempt to reduce turnover intention / Wee Yu Ghee. |
| title_short | Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an attempt to reduce turnover intention / Wee Yu Ghee. |
| title_sort | promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in malaysia : an attempt to reduce turnover intention / wee yu ghee. |
| topic | HF Commerce |
| url | http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01UTAMA/0/5?searchdata1="Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an at"{245} http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01UTAMA/0/5?searchdata1="Promoting organizational citizenship behaviour through high involvement human resource practices and organizational justice among hotel frontline employees in Malaysia : an at"{245} http://studentsrepo.um.edu.my/2697/1/preface.pdf http://studentsrepo.um.edu.my/2697/2/CHAPTER_ONE.pdf http://studentsrepo.um.edu.my/2697/3/CHAPTER_TWO%2D1.pdf http://studentsrepo.um.edu.my/2697/4/CHAPTER_THREE.pdf http://studentsrepo.um.edu.my/2697/5/CHAPTER_FOUR.pdf http://studentsrepo.um.edu.my/2697/6/CHAPTER_FIVE.pdf http://studentsrepo.um.edu.my/2697/7/References.pdf http://studentsrepo.um.edu.my/2697/8/Appendix.pdf |