Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li

QR Code

Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li

Bibliographic Details
Main Authors:	Tan, Thiam Keat, Tay, Chai Li
Format:	Thesis
Published:	1998
Subjects:	HF Commerce
Online Access:	http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01UTAMA/0/5?searchdata1="Customer service quality as a competitive strategy in the Malaysian automotive industry"{245} http://studentsrepo.um.edu.my/2329/1/PENDAHULUAN.pdf http://studentsrepo.um.edu.my/2329/2/KANDUNGAN.pdf http://studentsrepo.um.edu.my/2329/3/BAB_1.pdf http://studentsrepo.um.edu.my/2329/4/BAB_2.pdf http://studentsrepo.um.edu.my/2329/5/BAB_3.pdf http://studentsrepo.um.edu.my/2329/6/BAB_4.pdf http://studentsrepo.um.edu.my/2329/7/BAB_5.pdf http://studentsrepo.um.edu.my/2329/8/BAB_6.pdf http://studentsrepo.um.edu.my/2329/9/BAB_7.pdf http://studentsrepo.um.edu.my/2329/10/BAB_8.pdf http://studentsrepo.um.edu.my/2329/11/BAB_9.pdf http://studentsrepo.um.edu.my/2329/12/BIBLIOGRAFI.pdf http://studentsrepo.um.edu.my/2329/13/LAMPIRAN.pdf

Similar Items

Determinants of savings in Malaysia / Tan Lay Keat
by: Tan, Lay Keat
Published: (2004)

Interactive Mathematics Learning System (Smartmath) / Regina Tay Li Ling
by: Regina Tay , Regina Tay
Published: (2002)

Market structure and price adjustment of manufacturing industries in Peninsular Malaysia / Tan Keat Nee
by: Tan, Keat Nee
Published: (1995)

Kefahaman tiga orang guru tentang penaakulan mantik / Wun Thiam Yew.
by: Wun , Thiam Yew
Published: (1999)

Embedded system / Leong Keat Poh
by: Leong , Keat Poh
Published: (2005)

Role of the Malaysian industrial development finance LTP.In the economic development of Malaysia/ Yee Thiam Fook
by: Yee, Thiam Fook
Published: (1967)

Preservice secondary school mathematics teachers' subject matter knowledge of perimeter and area / Wun Thiam Yew
by: Wun, Thiam Yew
Published: (2010)

AlexSpinPatch
by: Hashim, Yumi Zuhanis Has-Yun, et al.
Published: (2020)

Sistem kerjaya / Tay Kim Seng
by: Tay, Kim Seng
Published: (2003)

Relationship among service quality, food quality, perceived value, customer satisfaction and behavioural intentions in the Malaysian fast food industry / Seaw Thiam Chin.
by: Seaw, Thiam Chin
Published: (2010)

Esso company-dealer relations programme / Lim Chong Keat
by: Chong, Keat
Published: (1967)

Benthic dinoflagellates assemblages Associated with Ciguatera Fish Poisoning (CFP) at Fringing Coral Reff Ecosystem of Perhentian Islands, Malaysia / Lee Li Keat
by: Lee , Li Keat
Published: (2019)

Remedies for infringement of copyright / Tay Pek San
by: Tay, Pek San
Published: (1994)

Alex Spremberg Perceptual Objects
by: Blond, Simon
Published: (2008)

Alex Miller: The Ruin of Time
by: Genoni, Paul
Published: (2015)

Alex dinobat Olahragawan UMP
by: Shahrinnahar, Latib
Published: (2018)

Reading difficulties of dyslexic children / Helen Khit Chin Keat.
by: Khit, Helen Chin Keat
Published: (2009)

The growth and expansion of the United Malayan Banking Corparation / Ooi Ban Keat
by: Ooi, Ban Keat
Published: (1966)

Alex rangkul Anugerah Olahragawan UMP
by: Nor Salwana, Mohammad Idris
Published: (2018)

Electrical characteristics of dielectric barrier discharge / Tay Wee Horng
by: Tay, Wee Horng
Published: (2013)

Traffic Information System Kuala Lumpur / Tay Tick Seng
by: Tay , Tick Seng
Published: (2003)

Oxidation-induced stacking fault in (100) and (111) silicon wafers / Liang Mei Keat.
by: Liang, Mei Keat
Published: (2002)

Selection of physical distributor : a survey of pharmaceutical industry in Malaysia / Cheah Tien Keat
by: Cheah, Tien Keat
Published: (1996)

Relationship between risks and return in the Kuala Lumpur Stock Exchange / Khoo Keat Chye.
by: Khoo, Keat Chye
Published: (2000)

Alex Tiong named UMP Sportsman of the Year
by: UMP, PNC
Published: (2018)

Management of children who come into conflict with the law during pre-trial stage in Malaysia. Do the current practice and procedures accord to international standards? / Fon Thiam Seong
by: Fon, Thiam Seong
Published: (2015)

An appraisal of the accounting and internal control systems of PUSPAMARA / Tay Ah Kow
by: Tay, Ah Kow
Published: (1970)

Dynamic modeling of cell flow for an ATM network / Tay Sok Kem.
by: Tay, Sok Kem
Published: (2000)

Tee Keat : no proposal to move UM
Published: (2008)

Efficiency enhancement of solution processed organic light emitting diodes (OLEDs) / Yeoh Keat Hoe
by: Yeoh, Keat Hoe
Published: (2014)

Packet sniffing system / Chan Hai Chai
by: Chan , Hai Chai
Published: (2005)

Field Service System / Khoo Chai Ee
by: Khoo , Chai Ee
Published: (2004)

Penggunaan unsur warna dalam simpulan Bahasa Cina / Tay Chin Huey
by: Tay, Chin Huey
Published: (2016)

Functional food and Malaysian consumers / Tan Li Li.
by: Tan, Li Li
Published: (2010)

The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail
by: Mamat, Mazlina, et al.
Published: (2013)

A citation analysis of MLIS dissertations submitted to University of Malaya: 2000 – 2005 / Yeap Chun Keat
by: Yeap, Chun Keat
Published: (2007)

Tee Keat denies misusing his power
Published: (2009)

Local Tourist Food Consumption Behaviour in Kota Bharu, Kelantan / Soo-Cheng Chuah,Chai Li Cheam and Sulaika Abd. Kadir
by: Soo-Cheng, Chuah, et al.
Published: (2020)

Finger vein identification based on transfer learning of AlexNet
by: Fairuz, Subha, et al.
Published: (2018)

Analysis of body and tail of a flapping drone / Chai Yuan
by: Chai, Yuan
Published: (2020)