Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li
| _version_ | 1848772135880753152 |
|---|---|
| author | Tan, Thiam Keat Tay, Chai Li |
| author_facet | Tan, Thiam Keat Tay, Chai Li |
| author_sort | Tan, Thiam Keat |
| building | UM Research Repository |
| collection | Online Access |
| first_indexed | 2025-11-14T13:21:42Z |
| format | Thesis |
| id | um-2329 |
| institution | University Malaya |
| institution_category | Local University |
| last_indexed | 2025-11-14T13:21:42Z |
| publishDate | 1998 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | um-23292013-07-27T07:34:47Z Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li Tan, Thiam Keat Tay, Chai Li HF Commerce 1998 Thesis NonPeerReviewed application/pdf http://studentsrepo.um.edu.my/2329/1/PENDAHULUAN.pdf application/pdf http://studentsrepo.um.edu.my/2329/2/KANDUNGAN.pdf application/pdf http://studentsrepo.um.edu.my/2329/3/BAB_1.pdf application/pdf http://studentsrepo.um.edu.my/2329/4/BAB_2.pdf application/pdf http://studentsrepo.um.edu.my/2329/5/BAB_3.pdf application/pdf http://studentsrepo.um.edu.my/2329/6/BAB_4.pdf application/pdf http://studentsrepo.um.edu.my/2329/7/BAB_5.pdf application/pdf http://studentsrepo.um.edu.my/2329/8/BAB_6.pdf application/pdf http://studentsrepo.um.edu.my/2329/9/BAB_7.pdf application/pdf http://studentsrepo.um.edu.my/2329/10/BAB_8.pdf application/pdf http://studentsrepo.um.edu.my/2329/11/BAB_9.pdf application/pdf http://studentsrepo.um.edu.my/2329/12/BIBLIOGRAFI.pdf application/pdf http://studentsrepo.um.edu.my/2329/13/LAMPIRAN.pdf http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01UTAMA/0/5?searchdata1="Customer service quality as a competitive strategy in the Malaysian automotive industry"{245} Tan, Thiam Keat; Tay, Chai Li (1998) Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li. Masters thesis, Universiti Malaya. http://studentsrepo.um.edu.my/2329/ |
| spellingShingle | HF Commerce Tan, Thiam Keat Tay, Chai Li Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| title | Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| title_full | Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| title_fullStr | Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| title_full_unstemmed | Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| title_short | Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| title_sort | customer service quality as a competitive strategy in the malaysian automotive industry / group research project by: tan thiam keat (alex) and tay chai li |
| topic | HF Commerce |
| url | http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01UTAMA/0/5?searchdata1="Customer service quality as a competitive strategy in the Malaysian automotive industry"{245} http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01UTAMA/0/5?searchdata1="Customer service quality as a competitive strategy in the Malaysian automotive industry"{245} http://studentsrepo.um.edu.my/2329/1/PENDAHULUAN.pdf http://studentsrepo.um.edu.my/2329/2/KANDUNGAN.pdf http://studentsrepo.um.edu.my/2329/3/BAB_1.pdf http://studentsrepo.um.edu.my/2329/4/BAB_2.pdf http://studentsrepo.um.edu.my/2329/5/BAB_3.pdf http://studentsrepo.um.edu.my/2329/6/BAB_4.pdf http://studentsrepo.um.edu.my/2329/7/BAB_5.pdf http://studentsrepo.um.edu.my/2329/8/BAB_6.pdf http://studentsrepo.um.edu.my/2329/9/BAB_7.pdf http://studentsrepo.um.edu.my/2329/10/BAB_8.pdf http://studentsrepo.um.edu.my/2329/11/BAB_9.pdf http://studentsrepo.um.edu.my/2329/12/BIBLIOGRAFI.pdf http://studentsrepo.um.edu.my/2329/13/LAMPIRAN.pdf |