Tan, T. K., & Tay, C. L. (1998). Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li.
Chicago Style (17th ed.) CitationTan, Thiam Keat, and Chai Li Tay. Customer Service Quality as a Competitive Strategy in the Malaysian Automotive Industry / Group Research Project by: Tan Thiam Keat (Alex) and Tay Chai Li. 1998.
MLA (9th ed.) CitationTan, Thiam Keat, and Chai Li Tay. Customer Service Quality as a Competitive Strategy in the Malaysian Automotive Industry / Group Research Project by: Tan Thiam Keat (Alex) and Tay Chai Li. 1998.
Warning: These citations may not always be 100% accurate.