Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal

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Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal

Bibliographic Details
Main Author:	Nor Ilyani, Zainal
Format:	Thesis
Published:	2011
Subjects:	HF Commerce
Online Access:	http://pendeta.um.edu.my/client/default/search/results?qu=Investigating+the+mediation+effect+of+satisfaction+on+relationships+between+service+quality+and+perceived+value+to+loyalty&te= http://studentsrepo.um.edu.my/1311/1/INTRO.pdf http://studentsrepo.um.edu.my/1311/2/CHAP_1.pdf http://studentsrepo.um.edu.my/1311/3/CHAP_2.pdf http://studentsrepo.um.edu.my/1311/4/CHAP_3.pdf http://studentsrepo.um.edu.my/1311/5/CHAP_4.pdf http://studentsrepo.um.edu.my/1311/6/CHAP_5.pdf http://studentsrepo.um.edu.my/1311/7/BIB.pdf http://studentsrepo.um.edu.my/1311/8/APPENDIX.pdf

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