Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
| _version_ | 1848771867560640512 |
|---|---|
| author | Nor Ilyani, Zainal |
| author_facet | Nor Ilyani, Zainal |
| author_sort | Nor Ilyani, Zainal |
| building | UM Research Repository |
| collection | Online Access |
| first_indexed | 2025-11-14T13:17:26Z |
| format | Thesis |
| id | um-1311 |
| institution | University Malaya |
| institution_category | Local University |
| last_indexed | 2025-11-14T13:17:26Z |
| publishDate | 2011 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | um-13112013-12-31T09:35:19Z Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal Nor Ilyani, Zainal HF Commerce 2011 Thesis NonPeerReviewed application/pdf http://studentsrepo.um.edu.my/1311/1/INTRO.pdf application/pdf http://studentsrepo.um.edu.my/1311/2/CHAP_1.pdf application/pdf http://studentsrepo.um.edu.my/1311/3/CHAP_2.pdf application/pdf http://studentsrepo.um.edu.my/1311/4/CHAP_3.pdf application/pdf http://studentsrepo.um.edu.my/1311/5/CHAP_4.pdf application/pdf http://studentsrepo.um.edu.my/1311/6/CHAP_5.pdf application/pdf http://studentsrepo.um.edu.my/1311/7/BIB.pdf application/pdf http://studentsrepo.um.edu.my/1311/8/APPENDIX.pdf http://pendeta.um.edu.my/client/default/search/results?qu=Investigating+the+mediation+effect+of+satisfaction+on+relationships+between+service+quality+and+perceived+value+to+loyalty&te= Nor Ilyani, Zainal (2011) Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal. Masters thesis, Universiti Malaya. http://studentsrepo.um.edu.my/1311/ |
| spellingShingle | HF Commerce Nor Ilyani, Zainal Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal |
| title | Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal |
| title_full | Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal |
| title_fullStr | Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal |
| title_full_unstemmed | Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal |
| title_short | Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal |
| title_sort | investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in malaysia / nor ilyani binti zainal |
| topic | HF Commerce |
| url | http://pendeta.um.edu.my/client/default/search/results?qu=Investigating+the+mediation+effect+of+satisfaction+on+relationships+between+service+quality+and+perceived+value+to+loyalty&te= http://pendeta.um.edu.my/client/default/search/results?qu=Investigating+the+mediation+effect+of+satisfaction+on+relationships+between+service+quality+and+perceived+value+to+loyalty&te= http://studentsrepo.um.edu.my/1311/1/INTRO.pdf http://studentsrepo.um.edu.my/1311/2/CHAP_1.pdf http://studentsrepo.um.edu.my/1311/3/CHAP_2.pdf http://studentsrepo.um.edu.my/1311/4/CHAP_3.pdf http://studentsrepo.um.edu.my/1311/5/CHAP_4.pdf http://studentsrepo.um.edu.my/1311/6/CHAP_5.pdf http://studentsrepo.um.edu.my/1311/7/BIB.pdf http://studentsrepo.um.edu.my/1311/8/APPENDIX.pdf |